Fatima Encino
Dolcenero Gelato
SANTAMONICA
2
Languages
6
years of professional experience
Bilingual Cashier and Server delivering friendly customer service and accurate cash handling in fast-paced environments. Supported team training and maintained smooth operations as a reliable shift leader, resolving guest issues with professionalism. Focused on building positive customer relationships and adapting to changing needs while ensuring a clean and organized workspace.
Work History
Cashier/Server
1 Year 6 Months- Processed cash, card, and mobile payments accurately using a POS system.
- Answered product questions and explained gelato flavors, toppings, and specials.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Processed cash, card, and mobile payments accurately using a POS system.
- Handled cash drawer reconciliation and maintained accurate end-of-shift counts.
Host
7 Months- Coordinated table assignments to balance seating efficiency and reduce guest wait times.
- Resolved reservation conflicts and walk-in requests with professionalism and attention to detail.
- Greeted guests promptly, managed waitlists, and maintained smooth front-of-house flow.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Game Operator
9 Months- Collected payments and issued tickets while maintaining accurate cash handling.
- Assisted with prize stocking, display setup, and game booth readiness.
- Operated midway game stations, explaining rules and ensuring fair play for guests.
- Monitored game equipment for safe operation and reported malfunctions promptly.
Cashier/Sales Associate
7 Months- Assisted guests with product selection, store policies, and checkout questions.
- Replenished shelves and organized merchandise to maintain clean, shoppable displays.
- Recommended pet food, supplies, and accessories based on customer needs.
- Collaborated with team members to deliver efficient service during busy periods.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
7 Months- Processed dine-in, carryout, and phone orders accurately through the POS system.
- Greeted guests promptly and resolved order questions with professional service.
- Worked a flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Sales Associate
8 Months- Assisted customers with product selection, store navigation, and bulk item inquiries
- Monitored inventory levels and communicated out-of-stock items to management
- Supported receiving tasks by unloading merchandise and organizing backroom storage
- Prepared merchandise for sales floor by pricing or tagging.
Shift Leader
1 Year 1 Month- Trained crew members on Wingstop procedures, food safety, and station readiness
- Coordinated labor, prep, and line flow to maintain efficient service during peak periods
- Supervised daily shift operations, ensuring speed of service, quality standards, and guest satisfaction
- Supported inventory checks, product rotation, and supply replenishment to reduce shortages
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
8 Months- Processed cash transactions at register, card, and digital payments while balancing drawer records.
- Guided customers through menu selections and suggested add-ons at checkout.
- Reconciled end-of-shift transactions and maintained clean cashier station.
Education
High School Diploma
Skills
Customer service
Reliability and punctuality
Professionalism and courtesy
Bilingual
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Server
Dolcenero Gelato
04.2025 - CurrentRead More
Host
Birdie Gs
09.2024 - 04.2025Read More
Game Operator
Santa Monica Pier
02.2024 - 11.2024Read More
Cashier/Sales Associate
Petco
06.2023 - 01.2024Read More
Cashier
Fresh Brothers
04.2023 - 11.2023Read More
Sales Associate
Smart N Final
08.2022 - 04.2023Read More
Shift Leader
Wingstop
07.2021 - 08.2022Read More
Cashier
The Habit Burger Grill
11.2020 - 07.2021Read More
Olympic Continuation High School
High School Diploma
Read More