Fatima Di Fiore
Surrey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Residential House Cleaner
Self Employed Web
05.2019 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
Professional Cleaner
Merry Maids
06.2019 - 08.2020
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
Professional Cleaner
Molly Maid
04.2018 - 05.2019
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used time management and efficient cleaning methods to meet deadlines.
Conveyancer /Front Desk Receptionist
Homelife Excellence Realty
03.1992 - 06.1992
- Conducted comprehensive due diligence investigations to identify any potential risks associated with a property transaction before proceeding further.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
Accounts Receivable Clerk
Multiple Realty LTD
08.1989 - 03.1992
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
Receiver /Distributor Sales Representative
MARIPOSA
05.1987 - 06.1989
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Sales Clerk
MARIPOSA
06.1985 - 05.1987
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
British Columbia Institute of Technology
Burnaby, BC1986
Skills
* Excellent observational and organizational skills
* Enthusiastic and outgoing
* Dependable and Honest
* Excellent public relations
* Good listening and communication skills
* Able to work in a team but use my own initiative
* Cheerful & friendly
* Able to take instructions and procedures
* Language skills- Portugese
Languages
Portuguese
Elementary
Timeline
Professional Cleaner
Merry Maids
06.2019 - 08.2020
Residential House Cleaner
Self Employed Web
05.2019 - Current
Professional Cleaner
Molly Maid
04.2018 - 05.2019
Conveyancer /Front Desk Receptionist
Homelife Excellence Realty
03.1992 - 06.1992
Accounts Receivable Clerk
Multiple Realty LTD
08.1989 - 03.1992
Receiver /Distributor Sales Representative
MARIPOSA
05.1987 - 06.1989
Sales Clerk
MARIPOSA
06.1985 - 05.1987
High School Diploma -
British Columbia Institute of Technology
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