Quote
Summary
Skills
Work History
Education
Certification
Overview
ResearchAssistant

Fatima Dania

Toronto,Ontario

Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Summary

Efficient Project Coordinator candidate with relevant undergraduate and graduate experience. High emotional intelligence combined with a strong grasp of business financials and provides an analytical but human approach. Able to independently handle tasks and deliver results as part of a larger team. Knowledgeable in finance, scheduling, and risk and cost-benefit analysis.

Skills

  • Organized
  • Multitasking
  • Teamwork
  • Relationship Management
  • Problem-solving
  • Microsoft Project
  • Scrum Methodology
  • Project Artifact building
  • Change Management
  • Microsoft administration
  • Microsoft Office Suite
  • Verbal and Written Communication

Work History

Financial Services Representative

CIBC
Toronto, ON
09.2022 - Current
  • Collaborated with clients to develop financial planning strategies and solutions through the evaluation of finances
  • Negotiated with finance companies for optimal financing opportunities for clients
  • Met with members to understand goals and recommend solutions to fit specific needs
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
  • Presented financial plans to clients based on analysis of financial status and goals.

Coursera
, California
07.2022 - 09.2022
  • Gained an immersive understanding of the practices and skills needed to succeed in an entry-level project management role
  • Learned how to create effective project documentation and artifacts throughout the various phases of a project
  • Learned the foundations of Agile project management, with a focus on implementing Scrum events, building Scrum artifacts, and understanding Scrum roles
  • Practiced strategic communication, problem-solving, and stakeholder management through real-world scenarios
  • Completed professional development in Project Management

Junior Project Manager

Stealth Startup
Toronto, ON
03.2021 - 06.2022
  • Worked on up to 10 assigned projects simultaneously, exceeding 50% of deadlines since June 2022
  • Collaborated with clients and multiple departments to generate workable project schedules and monitor progress, making regular documented updates
  • Conducted initial meetings with potential clients and employ active listening skills to recommend the most suitable services, converting 85% of leads in 2021
  • Leverage problem-solving skills to resolve disputes and complaints efficiently, reducing business cancellations by 30

Technical Support Consultant

Rogers Communications INC
Toronto, ON
01.2020 - 04.2022
  • Worked with customers to identify pain points and explained solutions to restore service and functionality
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Translated complex technical issues into digestible language for non-technical users
  • Integrated Salesforce, CRM, and other customer relationship management software into support operations
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Intern Project manager

Rogers Communications INC
Toronto, ON
06.2021 - 01.2022
  • Planned and Managed project deliverables and project to deliver the project on time and at cost
  • Defined project document and scope
  • Ensured meetings
  • Documented and tracked dependencies
  • Monitored risk management practices throughout the project lifecycle
  • Ensured timely communication between the project and stakeholders

Education

Scrum Master 1 -

Certificate: Google Project Management - undefined

Coursera California
09.2022

Diploma - Computer Networking And Technical Support

Seneca College
09.2022

Certification

  • Professional Scrum Master, Scrum.Org - October 2022

Overview

4
4
years of professional experience
1
1
Certificate

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Fatima Dania