Summary
Work History
Education
Skills
Languages
Timeline
Generic
FATIMA CHERY

FATIMA CHERY

Plainfield,NJ

Summary

Adept at enhancing customer experiences, I leveraged customer experience analysis and strategy to significantly improve service outcomes at Impact Marketing Technologie. My expertise in streamlining processes and fostering strong client relationships, coupled with a knack for resolving issues efficiently, resulted in increased customer satisfaction and repeat business.

Work History

Customer Experience

Impact Marketing Technologie
  • Improved store layout for enhanced customer experience and ease of navigation.
  • Streamlined booking processes for improved customer experience and increased repeat business.
  • Offered insightful local recommendations, enhancing overall customer experience.
  • Resolved client concerns promptly, improving overall customer experience and retention rates.
  • Enhanced customer experience by warmly greeting and efficiently managing guest entry.
  • Streamlined technical support processes for increased productivity and improved customer experience.
  • Enhanced customer experience by streamlining digital processes and implementing user-friendly interfaces.

Customer Support Specialist

Crossmark
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Customer Administrator

Cloud5
  • Provided comprehensive training materials for new hires on best practices in customer administration duties.
  • Reduced response time for customer inquiries by optimizing communication channels and prioritizing tasks.
  • Maintained detailed records of all client communications, enabling accurate tracking of account history and promoting efficient problem resolution.
  • Streamlined processes for handling customer complaints, resulting in faster resolution times.

Sr. Travel Administrator

Direct Travel
  • Improved store layout for enhanced customer experience and ease of navigation.
  • Streamlined booking processes for improved customer experience and increased repeat business.
  • Offered insightful local recommendations, enhancing overall customer experience.
  • Resolved client concerns promptly, improving overall customer experience and retention rates.
  • Enhanced customer experience by warmly greeting and efficiently managing guest entry.
  • Streamlined technical support processes for increased productivity and improved customer experience.
  • Enhanced customer experience by streamlining digital processes and implementing user-friendly interfaces.

Education

Bachelor Of Interdisciplinary Social Science - Liberal Arts And Sciences

York University
Toronto, ON
06.2024

Skills

  • Customer experience analysis
  • Enhancing customer experience
  • Customer experience
  • Customer experience strategy

Languages

English
Full Professional

Timeline

Customer Experience

Impact Marketing Technologie

Customer Support Specialist

Crossmark

Customer Administrator

Cloud5

Sr. Travel Administrator

Direct Travel

Bachelor Of Interdisciplinary Social Science - Liberal Arts And Sciences

York University

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FATIMA CHERY