Summary
Overview
Work History
Education
Skills
Hobbies & Interests
References
Timeline
AdministrativeAssistant

Fatima Chan

Administrative Assistant
Toronto,ON

Summary

Administrative Assistant with over 7 years of experience in supporting office operations, managing advisor schedules, and enhancing workflow efficiency. Skilled in creating document templates, organizing records, and implementing process improvements to boost productivity. Recognized for providing attentive service and clear communication, ensuring positive client experiences and smooth interactions.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Research Assistant

York University
10.2024 - Current
  • Enhanced course content quality by collaborating with faculty and aligning materials with academic goals, which increased student engagement and comprehension.
  • Supported curriculum development by analyzing and refining tutorial activities and assignments, ensuring content met essential learning objectives.
  • Provided detailed feedback on assignments to help students strengthen foundational skills, contributing to their academic growth and preparedness.

Barista & Cashier

Pablo’s Coffee House
05.2024 - Current
  • Developed a tagging system that expedited order preparation by 65%, improving workflow and reducing wait times, which boosted customer satisfaction.
  • Delivered attentive customer service, receiving consistent positive feedback and fostering a welcoming environment that encouraged repeat business.
  • Monitored inventory daily, ensuring stock availability and operational continuity, which minimized delays and maintained service quality.

Administrative Assistant

Sun Life Financial
11.2013 - 10.2020
  • Improved data tracking in Salesforce, reducing report generation time by 50% and ensuring data accuracy, which facilitated timely audits and regulatory compliance.
  • Developed templates and checklists that streamlined document workflows, reducing preparation time by over 20% and increasing administrative efficiency.
  • Designed and implemented an inventory system, reducing meeting preparation time by 10-15% and helping control costs through efficient supply management.
  • Prepared insurance applications, reducing processing time and minimizing underwriting delays, which improved client satisfaction and advisor productivity.
  • Acted as primary contact for client inquiries, providing accurate policy details and timely assistance, which ensured a seamless client experience.
  • Generated premium quotes for new and renewal policies, delivering reliable data that enabled advisors to conduct informed client meetings and enhance decision-making.
  • Processed policy updates, such as ownership and beneficiary changes, to maintain compliance and accurate client records, supporting risk management.
  • Managed office supply procurement, ensuring continuous availability and budget compliance by performing regular cost comparisons.

Site Administrator

Summer Interactive Learning Adventure
06.2012 - 08.2013
  • Managed student registrations and financial records with accuracy, ensuring organized program documentation and smooth administrative processes.
  • Coordinated logistics for field trips, including transportation and activities, which supported safe and efficient program execution.
  • Served as liaison between parents, teachers, and directors, addressing inquiries and ensuring clear communication, which fostered trust and program satisfaction.

Education

Bachelor of Arts - Business And Society

York University
North York, ON
10-2024

Skills

Calendar & Schedule Management

Hobbies & Interests

  • Foodie: Lover of all things delicious
  • Coffee Explorer: Discovering new cafes, one cup at a time
  • Travel Dreamer: Passport ready for future adventures
  • Performing Arts: Enthralled by music, dance, and theater

References

Available upon request.

Timeline

Research Assistant

York University
10.2024 - Current

Barista & Cashier

Pablo’s Coffee House
05.2024 - Current

Administrative Assistant

Sun Life Financial
11.2013 - 10.2020

Site Administrator

Summer Interactive Learning Adventure
06.2012 - 08.2013

Bachelor of Arts - Business And Society

York University

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Fatima ChanAdministrative Assistant