Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Castillo

Thousand Oaks

Summary

Proven professional with a strong background in retail management and customer service, notably at DSW and BootBarn. Excelled in cash handling accuracy, problem-solving, enhancing customer satisfaction and loyalty. Skilled in teamwork and critical thinking, adapt at driving sales and operational efficiency.

Overview

3
3
years of professional experience

Work History

Key Holder

BootBarn
01.2023 - 11.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Sales Associate

DSW
01.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Moorpark College
Moorpark, CA

High School Diploma -

Thousand Oaks High School
Thousand Oaks, CA
06-2022

Skills

  • Cash handling accuracy
  • Training and mentoring
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Critical thinking
  • inventory

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Key Holder

BootBarn
01.2023 - 11.2024

Sales Associate

DSW
01.2022 - 10.2023

Moorpark College

High School Diploma -

Thousand Oaks High School

Similar Profiles

CREATE PROFILE
Fatima Castillo