Fatima Cartagena
Thousand Oaks
Summary
Dynamic customer service professional with extensive experience at Amazon Fresh, excelling in active listening and problem-solving. Proven ability to enhance customer satisfaction through effective communication and accurate information delivery. Skilled in payment processing and data entry, consistently ensuring smooth transactions and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Amazon Fresh
11.2022 - 05.2025
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Maintained product knowledge to effectively address customer questions and concerns.
- Responded to customer requests for products, services, and company information.
- Process customers returns.
Shift Supervisor
99 Cent Only Store
09.2019 - 02.2022
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular stock assessments to minimize shrinkage.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Shift Supervisor
CVS Pharmacy
08.2015 - 03.2019
- Implemented visual merchandising strategies to improve store presentation and attract customers.
- Conducted safety inspections to uphold a secure shopping environment for customers and employees.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Thousand Oaks High School
Thousand Oaks, CASkills
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Payment processing
- Paperwork processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Amazon Fresh
11.2022 - 05.2025
Shift Supervisor
99 Cent Only Store
09.2019 - 02.2022
Shift Supervisor
CVS Pharmacy
08.2015 - 03.2019
Thousand Oaks High School
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