Fatima Bourji
Montreal,QC
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Hotel Place D'arme, Terrasse Restaurant
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Chef De Partie
Hotel Place D'arme, Brasserie 701 Restaurant
08.2023 - Current
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
First Cook
Fairmont Banff Springs Hotel
09.2022 - 07.2023
- Improved meal quality by creating and executing diverse menus with seasonal ingredients.
- Enhanced customer satisfaction by efficiently managing special dietary needs and allergy requests.
- Streamlined kitchen operations by organizing and maintaining clean workspaces, reducing food waste, and ensuring timely meal preparation.
- Collaborated with team members to guarantee a high level of service and consistent plate presentation.
Line Cook
La Roma Restaurant
11.2021 - 09.2022
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Lead Prep Cook
Milestone
08.2021 - 05.2022
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Optimized ingredient usage, reducing waste by improving inventory management and portion control practices.
- Maintained a clean and sanitary work environment, adhering to strict health department guidelines and preventing crosscontamination.
- Contributed to menu development with innovative recipes and creative plating techniques, resulting in increased customer satisfaction.
Server
Bistro (student Business)
02.2019 - 04.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Certificate - Culinary Arts
Algonquin College
Ottawa, ON08.2021
No Degree - Security Management
La Cité Collégiale
Ottawa, ON04.2020
No Degree - Police Studies
La Cité Collégiale
Ottawa, ON04.2019
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa, ON07.2018
Skills
- Food Running
- Food Delivery
- Supply Restocking
- Daily Specials Memorization
- Safe Food Handling
- Hospitality
- Plating and Presentation
- First Aid
- Customer Service
- Cleanliness and Sanitation
- Team Leadership
- Team Collaboration
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Certification
_ WHIMIS
_ Acquired Food Handlers
_ Ontario Worker Health & Safety Awareness
_ Allergen Training
_ Cardiopulmonary resuscitation
_ Security Certification
Timeline
Server
Hotel Place D'arme, Terrasse Restaurant
08.2023 - Current
Chef De Partie
Hotel Place D'arme, Brasserie 701 Restaurant
08.2023 - Current
First Cook
Fairmont Banff Springs Hotel
09.2022 - 07.2023
Line Cook
La Roma Restaurant
11.2021 - 09.2022
Lead Prep Cook
Milestone
08.2021 - 05.2022
Server
Bistro (student Business)
02.2019 - 04.2020
Certificate - Culinary Arts
Algonquin College
No Degree - Security Management
La Cité Collégiale
No Degree - Police Studies
La Cité Collégiale
High School Diploma -
École Secondaire Catholique Franco-Cité
_ WHIMIS
_ Acquired Food Handlers
_ Ontario Worker Health & Safety Awareness
_ Allergen Training
_ Cardiopulmonary resuscitation
_ Security Certification
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