Fatima Boughalem
Ste-Anne-De-Bellevue,Quebec
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Flight Attendant/service Director
Air Canada Rouge
Toronto, Ontario
05.2017 - 05.2023
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Flight Attendant/service Director
Sky Regional, Air Canada Express
Toronto, Ontario
05.2015 - 05.2017
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Adhered to company policies regarding security measures and protocol at all times.
Sales Associate/ Health and Safety Coordinator/catalogue
Sears
Montreal
10.2010 - 03.2014
- Assisting customers with purchases
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Licensed Practical Nursing -
West Island Career Centre
Montreal, QC06-2012
High School Diploma -
Macdonald High School
Montreal, QC09-2009
Skills
- Professional Demeanor
- Teamwork and Collaboration
- Adaptability and Flexibility
- Company culture and values
- Attention to Detail
- Time management abilities
- Strong Work Ethic
- Customer Service
- Training and coaching
- Problem-solving abilities
- Reliability and punctuality
- Professionalism
- Task Prioritization
- Workload Management
References
References available upon request.
Timeline
Flight Attendant/service Director
Air Canada Rouge
05.2017 - 05.2023
Flight Attendant/service Director
Sky Regional, Air Canada Express
05.2015 - 05.2017
Sales Associate/ Health and Safety Coordinator/catalogue
Sears
10.2010 - 03.2014
Licensed Practical Nursing -
West Island Career Centre
High School Diploma -
Macdonald High School
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