Fatima Bari

Work History

Customer Service Advisor

Concentrix, Niagara Falls (Rogers)

Toronto, Ontario

04.2022 - Current

Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Streamlined call handling processes for increased efficiency and reduced wait times.
Boosted sales revenue with upselling techniques and comprehensive product knowledge.
Maintained high-quality service standards, ensuring positive customer feedback.
Collaborated with team members to achieve monthly targets and improve overall performance.
Conducted regular training sessions for new hires, facilitating their integration into the team.
Developed rapport with customers, fostering long-term relationships and repeat business.
Contributed to team meetings with valuable input, fostering a collaborative work environment.
Ensured compliance with company policies and procedures when interacting with customers.
Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Described product highlights and benefits to help guide purchasing decisions.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Created customer support strategies to increase customer retention.
Resolved concerns with products or services to help with retention and drive sales.

Financial Services Officer

Gatestone & Co. Inc.

Toronto, Ontario

09.2022 - 02.2023

Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
Negotiating, planning and assisting customers with correct payment resolutions on one or multiple credit card accounts including consumers and business accounts.
Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client;
administrating financial assessments and ensuring paperwork is prepared correctly for the best positive consumer experience.
Continually delivering positive and difficult messages, personalizing each and every call, while multi tasking and navigating through multiple pages and documenting each consumer's situation.
Reduced loan delinquency rates through effective risk assessment and client relationship management.
Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.

Customer Service Representative

Tim Horton’s

08.2020 - 10.2021

Maintaining the Customer satisfaction is the core priority.
Organizing and managing the front desk for the display of the customer.
Responsible to make the friendly ambience which increases the customer’s retention.
Daily experiencing various customers with different mind sets and choices and dealing with them efficiently.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.

Business Development Officer

Bawazeer Trading Enterprises

06.2016 - 12.2020

Meet target consistently by working hard and with strong attention to detail.
Managed daily task consistently and sought out opportunities to go beyond requirement and support business targets.
Gain expert knowledge of publishing industry’s operation, market condition and trends.
Satisfy customers every day with fast, friendly and knowledgeable support according to their desire.
Collaborated well with team members to carry out daily assignment and achieves the team target.
Generated new business with marketing initiatives and strategic plans.
Negotiated and closed long-term agreements with new clients in assigned territory.
Collaborated with sales and marketing departments to support business objectives and client acquisition.
Researched and identified opportunities for account growth, account penetration and market expansion.
Delivered campaigns to solidify new client opportunities and generate new business.

Content Writing Intern

Writeink Incorporation, Russia

04.2017 - 02.2020

Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Completed thorough research into assigned topics.
Strategized content based on Google Analytics data, geographical targeting and keyword planning.
Developed copy while maintaining brand voice and adhering to legal requirements.
Formatted articles, blogs and webpages with HTML, photos and infographics.
Collaborated with team of writers and content marketing strategists to create copy promoting clients' SEO, sales and thought-leadership goals.
Coordinated with subject matter experts for interviews and topic generation.
Evaluated project requirements and content standards for each project to produce copy in line with creative structure.
Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
Carried out day-day-day duties accurately and efficiently.

Academic Writer

Engage 24x7, Freelancer USA

06.2016 - 11.2018

Completed thorough research into assigned topics.
Organized material to research and complete writing tasks.
Strategized content based on Google Analytics data, geographical targeting and keyword planning.
Developed copy while maintaining brand voice and adhering to legal requirements.
Edited formal research reports authored by client and offered feedback to improve writing skills.
Wrote unlimited word assignments according to instructions.
Researched and wrote technical articles on marketing, management, supply chain, human resource and others for research publications.

Summary

Overview

Work History

Customer Service Advisor

Financial Services Officer

Customer Service Representative

Business Development Officer

Content Writing Intern

Academic Writer

Education

Graduate Certificate - Business Administration

MBA - Business Administration

BBA - Business Administration

Certificate in Information Technology (CIT). Certification of Personality Test MBTI course. - undefined

Skills

Work Availability

Timeline

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