FATIMA BAIG
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch Administrator
Trail Appliances Ltd
09.2018 - Current
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Customer Service Representative
Budget Car and Truck Rental
04.2013 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Used customer insights to develop innovative sales strategies to increase sales.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Greeted customers with enthusiasm, offered to take orders, and fulfilled each quickly and correctly.
Sales Associate
Guess Factory
07.2011 - 09.2013
- Engaged with customers to build rapport and loyalty.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
Open Studies - Women's Studies
Mount Royal University
Calgary, AB01.2016
No Degree - Doula
Mount Royal University
Calgary, AB01.2015
High School Diploma -
FFCA High School Campus
Calgary, AB01.2014
Skills
- Advanced Microsoft Office, 365, Word, Powerpoint, Excel, Outlook, CRM
- Customer Retention Strategies
- Critical thinking and problem-solving skills
- Accountability
- Leadership
- Employee Training
- Productivity Management
- Data Entry
- Administrative and Office Support
- Communications Strategies
- Workplace Safety
- Digital Marketing and E-commerce
Certification
Google Digital Marketing & E-commerce Professional Certificate
Timeline
Dispatch Administrator
Trail Appliances Ltd
09.2018 - Current
Customer Service Representative
Budget Car and Truck Rental
04.2013 - 08.2018
Sales Associate
Guess Factory
07.2011 - 09.2013
Open Studies - Women's Studies
Mount Royal University
No Degree - Doula
Mount Royal University
High School Diploma -
FFCA High School Campus
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