Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Arzate

Fatima Arzate

Garden Grove

Summary

Dynamic professional with a proven track record in enhancing customer experience and sales performance at Torrid LLC. Expert in client service and product knowledge, I excel in problem-solving and possess exceptional people skills. Achieved significant improvements in operational efficiency and quality control, demonstrating a strong ability to multitask and maintain a professional demeanor under pressure.

Overview

28
28
years of professional experience

Work History

Sales Associate

Torrid LLC
11.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Allstate Insurance Representative

AllStates Insurance
01.2006 - 01.2008
  • Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
  • Inspected insured Type personal property to determine insurance risk, balancing client need against company parameters.
  • Performed policy renewal and record retention.
  • Spearheaded initiatives that improved operational efficiency within the team, leading to better overall performance.
  • Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
  • Promoted and sold Number insurance policies to individuals over Number-year period.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Analyzed complex policies for accuracy and compliance, ensuring adherence to regulatory requirements and minimizing risk exposure.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels for clients, minimizing potential losses.

Quality Control Inspector

Container & Packaging Supply
04.1996 - 01.1999
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Collaborated with production staff to establish and meet quality standards
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

Education

Diploma -

Garden Grove High School
Garden Grove, CA
06.1994

Skills

    product knowledge

    Contract preparation

    Sales training

    Professional demeanor

    Multi-tasking strength

    Cash Handling

    Cash register operation

    Product and service sales

    Exceptional customer service

    Sales expertise

    Problem-solving skills

    Client Service

    Excellent people skills

Languages

Spanish
Intermediate (B1)

Timeline

Sales Associate

Torrid LLC
11.2023 - 01.2024

Allstate Insurance Representative

AllStates Insurance
01.2006 - 01.2008

Quality Control Inspector

Container & Packaging Supply
04.1996 - 01.1999

Diploma -

Garden Grove High School

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Fatima Arzate