Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Fatima Aguayo

Rosamond

Summary

I am a detail-oriented individual with exceptional communication and customer relation skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

9
9
years of professional experience

Work History

Personal Loan Specialist

One Main Financial
01.2024 - Current
  • Managed communications as central point of contact for entire lending process.
  • Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
  • Educated customers about loan options, benefits and restrictions.
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Employed persuasive sales techniques to increase loan applications and overall loan value.
  • Completed loan contracts by explaining provisions to applicant, obtaining signatures, and reviewed fees/cost overall.
  • Evaluated loan applications to confirm financial status and credit worthiness.
  • Utilized data entry systems to enter client information and compute payment schedules.
  • Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
  • Achieved high levels of customer satisfaction by consistently exceeding expectations in timeliness of response and issue resolution.

Teller II

Logix Credit Union
12.2022 - 06.2023
  • Organizing the teller line, making sure the line is neat, clean and organizing cabinets and space for a better image and work environment
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.

Relationship Advisor II

Edwards Federal Credit Union
02.2021 - 12.2022
  • Identified opportunities for cross-selling products to existing clients, enhancing their overall banking experience.
  • Improved client retention rates through proactive communication efforts and timely resolution of inquiries or concerns.
  • Consistently exceeded performance targets related to asset growth, revenue generation, product penetration, and customer satisfaction scores.
  • Developed customized financial plans by thoroughly understanding client objectives and risk tolerance profiles.
  • Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
  • Strengthened client relationships by providing personalized financial advice and exceptional customer service.
  • Proactively addressed potential client issues before escalation, preserving long-term relationships and trust in the bank''s services.

Call Center Representative III

Edwards Federal Credit Union
11.2019 - 02.2021
  • Open new accounts, audit accounts, daily reports, maintain and balance vault, prepare cash and coin shipments
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Organizing the teller line, making sure the line is neat, clean and organizing cabinets and space for a better image and work environment
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Restaurant Manager

El Coyote Cantina y Cocina
02.2019 - 11.2019
  • Work as a shift lead having to take inventory, recruiting, training, scheduling and supervising staff
  • Ensuring compliance with licensing, hygiene, health and safety guidelines
  • Keeping statistical and financial records
  • Liaising with customers, employees, suppliers, licensing authority and making improvements to the running of the business and developing of the restaurant
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Head Cashier

Ross Dress for Less
02.2016 - 02.2019
  • Operating the cash register and handling cash transactions with customers, scanning goods and collecting payments
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Ensuring all other cashiers meet lunch\break requirements
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Led cashiers and associates in providing thoughtful customer service.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

Education

High School Diploma -

Rosamond High School
01.2014

Skills

  • Fluent Spanish Speaker
  • Loan Application Processing
  • Client Communication Skills
  • Document Analysis
  • Credit Analysis Expertise
  • Efficient Data Management
  • Customer service-focused
  • Database Administration Skills
  • Goal oriented
  • Teamwork and collaboration
  • Multitasking Abilities

References

  • Eleanor Chenier, 661-593-8604
  • Antonia Mendoza, 661-916-4290
  • Dulce Meza, 661-317-7459

Languages

Spanish
Native or Bilingual

Timeline

Personal Loan Specialist

One Main Financial
01.2024 - Current

Teller II

Logix Credit Union
12.2022 - 06.2023

Relationship Advisor II

Edwards Federal Credit Union
02.2021 - 12.2022

Call Center Representative III

Edwards Federal Credit Union
11.2019 - 02.2021

Restaurant Manager

El Coyote Cantina y Cocina
02.2019 - 11.2019

Head Cashier

Ross Dress for Less
02.2016 - 02.2019

High School Diploma -

Rosamond High School

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Fatima Aguayo