Fatima Abid
Winnipeg,Canada
Summary
Proven leader in customer success management, skilled in onboarding, training, and relationship building. Expertise in driving operational efficiency and enhancing client satisfaction through data-driven decision-making and proactive support.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Kordova Tek- TorqueAI (SAAS)
06.2025 - Current
- Manage end-to-end customer success for TorqueAI, a logistics SaaS platform, supporting drivers, dispatchers, and fleet operators.
- Lead onboarding, training, and support to ensure smooth adoption and long-term client satisfaction.
- Collaborate with product teams to improve features and streamline workflows based on user feedback.
- Strengthen retention through proactive support, trusted relationships, and solution-focused service while coordinating with cross-functional teams to ensure efficiency across departments.
Founder & Executive Director
South-Asian Community Advocacy Network (SA-CAN)
01.2025 - Current
- Launched and lead a nonprofit focused on building an inclusive, equitable Manitoba for South Asians across migration histories, languages, and professions.
- Support internationally trained professionals, such as doctors, nurses, and engineers, in accessing resources, employment, and community integration.
- Build partnerships, secure funding, and lead community initiatives focused on health equity, youth leadership, and newcomer integration.
Mobilization Coordinator
Canadian Red Cross
10.2024 - Current
- Led and deployed teams to address urgent community needs, utilizing critical thinking, problem-solving, and time management to ensure efficient and timely responses.
- Collaborated with stakeholders to identify and resolve operational challenges, implementing data-driven process enhancements to improve service efficiency.
- Conducted data analysis using SQL, Excel, and Power BI to identify operational trends, support strategic decision-making, and drive continuous process improvements.
Administrative Officer
Government of Manitoba
06.2021 - 10.2023
- Led full-cycle technical recruitment, sourcing, assessing, and hiring top-tier talent.
- Collaborated with hiring departments to define job requirements, implement data-driven hiring strategies, and enhance talent acquisition processes.
- Increased operational efficiency by 50% through data-driven hiring strategies, digital process transformation, and structured file management to support talent acquisition.
Assistant Project Manager
A&S Fire Safety and Electrical
01.2018 - 05.2023
- Developed project plans, identified resources and established deadlines.
- Created and maintained detailed project documentation, including schedules, budgets, and invoices.
- Consistently surpassed performance metrics by coordinating large-scale projects ahead of schedule.
Case Manager
Canada Life
09.2020 - 01.2022
- Managed a diverse caseload of disability claims, ensuring accurate assessment and timely resolution.
- Conducted in-depth investigations and collaborated with medical professionals to make informed decisions on claims.
- Handled urgent cases with problem-solving and time management skills, employing effective communication.
Education
Bachelor of Law (LLB) -
University of Leeds
07.2026
Bachelor of Business Administration - Conflict Resolution
University of Winnipeg
12.2021
Skills
- Leadership and strategic decision-making
- Operational efficiency and process improvement
- Data analysis and decision-making
- Event planning and execution
- Cross-functional collaboration
- Risk management and compliance
Technical Skills
Excel · SQL · Power BI · SharePoint · Outlook · Microsoft Access · Microsoft suite · Google Suite ·SASS
Inclusivity Volunteer Work
- Founder & Executive Director of SACA
- Advocate for accessibility, diversity, and inclusion in the workplace.
Timeline
Customer Success Manager
Kordova Tek- TorqueAI (SAAS)
06.2025 - Current
Founder & Executive Director
South-Asian Community Advocacy Network (SA-CAN)
01.2025 - Current
Mobilization Coordinator
Canadian Red Cross
10.2024 - Current
Administrative Officer
Government of Manitoba
06.2021 - 10.2023
Case Manager
Canada Life
09.2020 - 01.2022
Assistant Project Manager
A&S Fire Safety and Electrical
01.2018 - 05.2023
Bachelor of Law (LLB) -
University of Leeds
Bachelor of Business Administration - Conflict Resolution
University of Winnipeg
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