FATIMA ABDULLAHI
Burlington,Canada
Summary
Developed essential skills in dynamic logistics and customer support environments, including effective communication and efficient problem-solving. Skilled in managing complex tasks and ensuring smooth operations. Seeking new opportunities to leverage these abilities and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Customer Order Coordinator
Evertz Microsystems Ltd.
11.2023 - Current
- Create internal sales orders within custom billing system.
- Organize delivery details such as, system customization notes, ship dates, mode of transport, and payment terms.
- Provide customers and sales team with delivery updates such as, order revision requirements and transit rescheduling.
- Maintained comprehensive documentation of all orders, enabling easy retrieval of information when needed.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Sales Associate
Aldo Accessories
11.2024 - 01.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Customer Returns Administrator
Evertz Microsystems Ltd.
06.2022 - 11.2023
- Maintained personnel records and updated internal databases to support document management.
- Contacting customers for repair purchase orders.
- Orchestrating clearance customs paperwork for orders being received.
- Maintaining Warranty adjustments through system status updates.
- Coordinating with team members, and other departments to ensure smooth customer correspondence.
Logistics Administrator
Evertz Microsystems Ltd.
05.2021 - 06.2022
- Preparing invoices and managing daily sales orders.
- Liaising between other departments and organizations to coordinate the flow of information concerning sales orders.
- Responding to telephone and electronic enquiries, and routing telephone calls and messages to the appropriate party.
- Maintaining manual and electronic filing systems.
- Establishing office procedures and entering daily sales orders into the database.
- Handling and delivering requests for information and data, such as commercial invoices, shipping costs, customs requirements, and tracking numbers.
Production Operator
Gentherm Canada ULC
11.2020 - 03.2021
- Responsible for assembling electronic parts by being quality conscious and maintaining manual dexterity.
- Operating equipment safely and effectively for production processing.
- Inspecting equipment/machinery to identify defects and necessary repairs.
- Responsible for preparing factory products for distribution.
Barista
Forbidden Flavours
09.2018 - 02.2020
- Delivering customer service to patrons of Forbidden Flavours, often cross-selling and upselling new services or products.
- Handling cash, and other payment methods.
- Running opening shifts, and ensuring the business was ready for customers.
Residence Assistant
Brandon University
06.2019 - 08.2019
- Ensuring the safety and security of residents by upholding and explaining residence rules and policies.
- Effectively managing student conflicts leading to peaceful resolutions for all involved.
- Acting as a mentor for students.
- Building a sense of community by creating, planning and executing group programs.
Education
Bachelor of Arts - Sociology
Brandon University
Brandon, Manitoba02.2020
Skills
- Highly organized and proactive
- Collaborative and effective team player
- Excellent written and communication skills
- Sales support
- Deadline oriented
- Attention to detail
- Multitasking Abilities
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Sales Associate
Aldo Accessories
11.2024 - 01.2025
Customer Order Coordinator
Evertz Microsystems Ltd.
11.2023 - Current
Customer Returns Administrator
Evertz Microsystems Ltd.
06.2022 - 11.2023
Logistics Administrator
Evertz Microsystems Ltd.
05.2021 - 06.2022
Production Operator
Gentherm Canada ULC
11.2020 - 03.2021
Residence Assistant
Brandon University
06.2019 - 08.2019
Barista
Forbidden Flavours
09.2018 - 02.2020
Bachelor of Arts - Sociology
Brandon University
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