Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatim KA

Moncton,1

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Focused and reliable Restaurant Waiter/clerk's Helper bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Overview

5
5
years of professional experience

Work History

Hospital Cleaner

Regional Hospital
01.2018 - 01.2019
  • Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
  • Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
  • Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
  • Streamlined daily operations by effectively collaborating with nursing staff to complete tasks during optimal time frames.
  • Facilitated rapid room turnover times by efficiently preparing spaces for new patient admissions or transfers.
  • Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.

Caregiver or Gerontological Care Assistant (ASG) :

DALAL DIAMM HOSPITAL
02.2022 - 08.2022
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Assistant Supervisor

Wave
05.2020 - 05.2021
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Streamlined communication between departments for improved collaboration and faster issue resolution.
  • Developed comprehensive training materials to ensure consistent performance among team members.
  • Mentored junior staff, resulting in increased productivity and reduced turnover rates.
  • Collaborated with colleagues to implement new strategies for enhancing customer experience across multiple touchpoints.
  • Boosted overall efficiency by identifying areas of improvement within the department and implementing necessary changes.

Restaurant Waiter/Clerk's Helper

La Calebasse
03.2019 - 04.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Education

Master of Science - Science

Université De Moncton
Moncton, NB
09.2025

Master of Science - Science

Université Alioune Diop De Bambey
Diourbel, Senegal
10.2021

Bachelor of Science - Science

Université Alioune Diop De Bambey
Diourbel,Sénégal
10.2019

Bachelor of Science - Science

Lycee Ahmadou Ndack Seck
Thies, Senegal
10.2017

Skills

  • Time Management and Organization
  • Communication Skills
  • Technical/Computer Skills
  • Adaptability and Flexibility
  • Incident Reporting
  • Flexible Schedule and Availability

Languages

English
Professional Working
French
Native or Bilingual
Arabic
Limited Working

Timeline

Caregiver or Gerontological Care Assistant (ASG) :

DALAL DIAMM HOSPITAL
02.2022 - 08.2022

Customer Service Assistant Supervisor

Wave
05.2020 - 05.2021

Restaurant Waiter/Clerk's Helper

La Calebasse
03.2019 - 04.2020

Hospital Cleaner

Regional Hospital
01.2018 - 01.2019

Master of Science - Science

Université De Moncton

Master of Science - Science

Université Alioune Diop De Bambey

Bachelor of Science - Science

Université Alioune Diop De Bambey

Bachelor of Science - Science

Lycee Ahmadou Ndack Seck
Fatim KA