Fatim Fadiga
Customer Care Specialist
Edmonton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front-End Developer position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with managing customer interactions and resolving issues efficiently. Utilizes communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Care Specialist
Gordon Food Service
03.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Assessed and offered solutions to improve procedures and customer experiences.
Customer Service Generalist
Gordon Food Service
07.2022 - 03.2025
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined communication processes for improved customer experience and increased retention rates.
- Managed high-volume phone calls, providing efficient and accurate information to customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution.
- Assessed customer feedback data, identifying areas for improvement and implementing changes accordingly.
Intern
Genstate
01.2024 - 04.2024
- Innovative Mobile Application Development: Spearheaded the design and development of a cutting-edge mobile application using low-code platforms.
- Cross-Platform Integration and Optimization: Expertly integrated the application across multiple mobile platforms, ensuring optimal performance and compatibility.
- Collaborative Project Management: Collaborated closely with cross-functional teams, including UX/UI designers and product managers.
Loan Officer
Cashco Financial
12.2021 - 04.2022
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Educated potential clients on various loan options, guiding them toward informed decisions that fit their financial goals.
Education
Software Developer - Diploma -
ABM College
03.2023 - 04.2024
Bachelor of Arts - Sociology Major
Grant MacEwan University
09.2019 - 04.2022
Skills
- Java
- Python
- C
- JavaScript
- HTML
- CSS
- Time Management
- Complaint handling
- Data entry
- Product knowledge
- Verbal and written communication
- Relationship building
Timeline
Customer Care Specialist
Gordon Food Service
03.2025 - Current
Intern
Genstate
01.2024 - 04.2024
Software Developer - Diploma -
ABM College
03.2023 - 04.2024
Customer Service Generalist
Gordon Food Service
07.2022 - 03.2025
Loan Officer
Cashco Financial
12.2021 - 04.2022
Bachelor of Arts - Sociology Major
Grant MacEwan University
09.2019 - 04.2022
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