Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Fatiha Ait Sidi Momma

Pickering,ON

Summary

Customer-focused professional with a strong background in sales, customer service, and administrative support. Skilled in building client relationships, driving business growth, and delivering exceptional service in high-paced environments. Recently transitioned to UX Design and Project Management studies, aiming to combine user-centered thinking with years of real-world business and customer experience. Fluent in Arabic, French, and English.

Overview

13
13
years of professional experience
4052
4052
years of post-secondary education
3
3
Languages

Work History

Sales Representative

Zinkon Motors
05.2025 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Contributed to event marketing, sales and brand promotion.
  • Kept detailed records of daily activities through online customer database.

Inside Sales Representative

Lendcare
10.2024 - 01.2025
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Managed friendly and professional customer interactions.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Set up new accounts, established customer credit and set up payment methods.

Bilingual Concierge Services Specialist

Taq Auto
12.2023 - 10.2024
  • Facilitated financing for digital auto purchases, ensuring compliance with regulations
  • Offered tailored product recommendations to enhance ownership experience
  • Managed paperwork, contracts, deal submissions, and post-sale audits
  • Ensured timely funding and accurate documentation for all contracts

Sales Representative

Donway Ford
07.2023 - 12.2023
  • Greeted and guided customers through sales process for new and used vehicles
  • Maintained customer relationships through CRM follow-ups
  • Demonstrated in-depth product knowledge across various trims and models
  • Identified customer needs and negotiated between dealership offerings

Bilingual Customer Service Representative

Audatex (Solera)
05.2019 - 08.2023
  • Provided support to insurance agents regarding vehicle claims and options
  • Built relationships with dealerships to secure best pricing
  • Managed cases across multiple platforms while ensuring procedural compliance

Customer Service Agent

Toyota Gabriel Saint
10.2018 - 04.2019
  • Answered customer inquiries and complaints across phone and email
  • Scheduled sales appointments and maintained follow-ups
  • Supported sales team with reports and administrative tasks

Receptionist & Management Assistant

École Privée Rhazes, Morocco
01.2017 - 12.2017
  • Managed calls, appointments, filing, and communication with parents/students
  • Handled documentation for administration

Customer Service Clerk

Hotel L’Hivernage (5-star), Morocco
01.2013 - 12.2013
  • Coordinated supplier calls, inventory, and purchasing orders
  • Prepared reports for procurement and operations

Education

Mortgage Agent Certificate -

Remic

University Diploma - undefined

École Internationale Rhazes
Marrakech, Morocco
01.2014 - 1 2017

Associate of Science - Physics and Chemistry

Semlalia

High School Diploma - undefined

Zola 2

Google UX Design Certificate -

Coursera

Project Management Certification -

Coursera

OMVIC Certification -

OMVIC

Certificate - Finance

Coursera

Skills

Client relationship management

Interests

  • Yoga
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I enjoy cooking for friends and family gatherings
  • Design and Build Websites

Timeline

Sales Representative

Zinkon Motors
05.2025 - Current

Inside Sales Representative

Lendcare
10.2024 - 01.2025

Bilingual Concierge Services Specialist

Taq Auto
12.2023 - 10.2024

Sales Representative

Donway Ford
07.2023 - 12.2023

Bilingual Customer Service Representative

Audatex (Solera)
05.2019 - 08.2023

Customer Service Agent

Toyota Gabriel Saint
10.2018 - 04.2019

Receptionist & Management Assistant

École Privée Rhazes, Morocco
01.2017 - 12.2017

University Diploma - undefined

École Internationale Rhazes
01.2014 - 1 2017

Customer Service Clerk

Hotel L’Hivernage (5-star), Morocco
01.2013 - 12.2013

Associate of Science - Physics and Chemistry

Semlalia

High School Diploma - undefined

Zola 2

Mortgage Agent Certificate -

Remic

Google UX Design Certificate -

Coursera

Project Management Certification -

Coursera

OMVIC Certification -

OMVIC

Certificate - Finance

Coursera

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Fatiha Ait Sidi Momma