- Yoga
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy cooking for friends and family gatherings
- Design and Build Websites
Fatiha Ait Sidi Momma
Pickering,ON
Summary
Customer-focused professional with a strong background in sales, customer service, and administrative support. Skilled in building client relationships, driving business growth, and delivering exceptional service in high-paced environments. Recently transitioned to UX Design and Project Management studies, aiming to combine user-centered thinking with years of real-world business and customer experience. Fluent in Arabic, French, and English.
Overview
13
13
years of professional experience
4052
4052
years of post-secondary education
3
3
Languages
Work History
Sales Representative
Zinkon Motors
Pickering, Canada
05.2025 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
Inside Sales Representative
Lendcare
Pickering, Canada
10.2024 - 01.2025
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Set up new accounts, established customer credit and set up payment methods.
Bilingual Concierge Services Specialist
Taq Auto
12.2023 - 10.2024
- Facilitated financing for digital auto purchases, ensuring compliance with regulations
- Offered tailored product recommendations to enhance ownership experience
- Managed paperwork, contracts, deal submissions, and post-sale audits
- Ensured timely funding and accurate documentation for all contracts
Sales Representative
Donway Ford
07.2023 - 12.2023
- Greeted and guided customers through sales process for new and used vehicles
- Maintained customer relationships through CRM follow-ups
- Demonstrated in-depth product knowledge across various trims and models
- Identified customer needs and negotiated between dealership offerings
Bilingual Customer Service Representative
Audatex (Solera)
05.2019 - 08.2023
- Provided support to insurance agents regarding vehicle claims and options
- Built relationships with dealerships to secure best pricing
- Managed cases across multiple platforms while ensuring procedural compliance
Customer Service Agent
Toyota Gabriel Saint
10.2018 - 04.2019
- Answered customer inquiries and complaints across phone and email
- Scheduled sales appointments and maintained follow-ups
- Supported sales team with reports and administrative tasks
Receptionist & Management Assistant
École Privée Rhazes, Morocco
01.2017 - 12.2017
- Managed calls, appointments, filing, and communication with parents/students
- Handled documentation for administration
Customer Service Clerk
Hotel L’Hivernage (5-star), Morocco
01.2013 - 12.2013
- Coordinated supplier calls, inventory, and purchasing orders
- Prepared reports for procurement and operations
Education
Mortgage Agent Certificate -
Remic
University Diploma - undefined
École Internationale Rhazes
Marrakech, Morocco 01.2014 - 1 2017
Associate of Science - Physics and Chemistry
Semlalia
High School Diploma - undefined
Zola 2
Google UX Design Certificate -
Coursera
Project Management Certification -
Coursera
OMVIC Certification -
OMVIC
Certificate - Finance
Coursera
Skills
Client relationship management
Strategic sales implementation
Proficient in bilingual dialogue
Office management support
Contract oversight
Dedicated work ethic
Building strong professional connections
Skilled in troubleshooting challenges
Strategic decision-making
Hospitality operations knowledge
Administrative support
Skilled in prioritizing competing responsibilities
Fluency in diverse languages
Sales presentations
Interests
Timeline
Sales Representative
Zinkon Motors
05.2025 - Current
Inside Sales Representative
Lendcare
10.2024 - 01.2025
Bilingual Concierge Services Specialist
Taq Auto
12.2023 - 10.2024
Sales Representative
Donway Ford
07.2023 - 12.2023
Bilingual Customer Service Representative
Audatex (Solera)
05.2019 - 08.2023
Customer Service Agent
Toyota Gabriel Saint
10.2018 - 04.2019
Receptionist & Management Assistant
École Privée Rhazes, Morocco
01.2017 - 12.2017
University Diploma - undefined
École Internationale Rhazes
01.2014 - 1 2017
Customer Service Clerk
Hotel L’Hivernage (5-star), Morocco
01.2013 - 12.2013
Associate of Science - Physics and Chemistry
Semlalia
High School Diploma - undefined
Zola 2
Mortgage Agent Certificate -
Remic
Google UX Design Certificate -
Coursera
Project Management Certification -
Coursera
OMVIC Certification -
OMVIC
Certificate - Finance
Coursera