Fatima Sefraoui
Calgary,AB
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
2
2
years of professional experience
Work History
Administrative Assistant & Customer Service
Avon Canada
Vancouver, British Columbia
10.2023 - 06.2024
- Developed process improvements to streamline workflow processes.
- Organized travel arrangements for executive staff.
- Created customer service reports outlining customer interactions.
- Performed administrative duties such as filing, photocopying, faxing, scanning documents.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Administrative Assistant
Health Loyalty Canada
Toronto, Ontario
01.2023 - 10.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Customer Service Representative
YUL Airport
Montreal, Quebec
06.2022 - 12.2022
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Jean Coutu
Montreal
01.2022 - 06.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
AEC - Medicine Secretary
Collège Supérieur De Montréal
Montreal06-2022
Skills
- File Organization
- Calendar Management
- Document Management
- Client Relationship Building
- Appointment Scheduling
- Office Administration
- Database Management
- Microsoft PowerPoint
- Advanced MS Office Suite knowledge
- Meeting Arrangements
- Quickbooks
- Mail distribution
- Data analysis and research
- Data entry documentation
- Microsoft Outlook
- Microsoft Word
- Meeting planning
- Mail handling
- CRM software knowledge
- Meeting Coordination
Timeline
Administrative Assistant & Customer Service
Avon Canada
10.2023 - 06.2024
Administrative Assistant
Health Loyalty Canada
01.2023 - 10.2023
Customer Service Representative
YUL Airport
06.2022 - 12.2022
Customer Service Representative
Jean Coutu
01.2022 - 06.2022
AEC - Medicine Secretary
Collège Supérieur De Montréal