Fathy Hens
Northridge
Summary
Detail-oriented office manager with strong skills in invoice processing and recordkeeping. Successfully managed accounts payable and receivable while ensuring compliance with company policies, contributing to streamlined operations and client satisfaction.
Overview
17
17
years of professional experience
Work History
Agent Insurance Executive Producer
Farmers Insurance
Canoga Park, CA
10.2024 - Current
- Assist clients in selecting appropriate insurance coverage options based on individual needs.
- Process claims efficiently, ensuring compliance with company policies and regulatory requirements.
- Maintain accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalate and resolve customer complaints with punctual, polite, and professional service.
- Assist clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Office Manager and Bookkeeping
Soudani Agency
West Hills, CA
05.2022 - 10.2024
- Record financial transactions accurately in accounting software.
- Manage accounts payable and accounts receivable. Prepare and send invoices to clients.
- Reconcile bank and credit card statements. Assist with payroll processing.
- Coordinate with accountants or tax professionals as needed.
- Assist with payroll processing
Insurance Agent
Encompass Insurance
West Hills, CA
03.2019 - 05.2022
- Work with clients to deliver risk management strategies that fit their risk profiles.
- Report on the progress of monthly/quarterly initiatives to stakeholders.
- Maintain bookkeeping systems, databases, and records.
- Monitor insurance claims to ensure mutual satisfaction.
- Achieve customer acquisition and revenue growth objectives.
Assembler
Aerotek/ Medtronic Diabetes
Northridge, CA
01.2019 - 04.2020
- Responsible for manufacturing and inspecting the iPro2 Professional CGM technology.
- Operate photolithography, plasma dry etching, plating, polishing, measurement, and inspection, wafer cleaning, and etching.
- Follow documented procedures and capture data results into the database.
- Handle small parts under the microscope, take measurements using standard microscopes, and enter data using standard PCs.
- Tray sealing, printing, and inspecting the final product. Conducted quality inspections on finished products to maintain compliance with industry standards.
Cashier/Sales
City Market
Woodland Hills, CA
06.2014 - 11.2018
- Operate a computerized cash register system to process sales data.
- Handle cash management, budgeting, financial reporting.
- Handling bills, writing checks, and taking care of bank work.
- Inspect and document freight damages.
Area Sales and Account Manager
Top Trade for Hotels Supplies
South Sinai, Egypt
03.2009 - 03.2014
- Sell Hotels equipment and supplies.
- Reach the target set for the South Sinai area including Sharm El Sheikh, Dahab, and Taba. Manage a growing relationship with existing clients.
- Follow up with customers and after-sales services. Analyzed client needs and provided tailored solutions to maximize product usage
Education
Property And Casualty Broker-Agent License - Property And Casualty Insurance
Department of Insurance
Los Angeles, CA03-2019
Bachelor of Arts - Accounting
College of Commerce
Cairo, Egypt 06-2002
Skills
- Accounts receivable
- Accounts payable
- Invoice Processing
- Relationship building
- Documentation and control
- Clear communication
- Documenting information
- Critical thinking
- Payroll and budgeting
- Recordkeeping proficiency
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Agent Insurance Executive Producer
Farmers Insurance
10.2024 - Current
Office Manager and Bookkeeping
Soudani Agency
05.2022 - 10.2024
Insurance Agent
Encompass Insurance
03.2019 - 05.2022
Assembler
Aerotek/ Medtronic Diabetes
01.2019 - 04.2020
Cashier/Sales
City Market
06.2014 - 11.2018
Area Sales and Account Manager
Top Trade for Hotels Supplies
03.2009 - 03.2014
Property And Casualty Broker-Agent License - Property And Casualty Insurance
Department of Insurance
Bachelor of Arts - Accounting
College of Commerce