Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

FATHIYA MOHAMED JAMA

Mississauga,ON

Summary

Compassionate and dedicated Personal Support Worker with hands-on experience in long-term care (LTC) settings, specializing in dementia care, responsive behavior management, and palliative support. Proficient in delivering person-centered care to ambulant and non-ambulant residents, utilizing gentle, persuasive approaches and interdisciplinary collaboration. Committed to fostering dignity, safety, and emotional well-being in alignment with Ontario’s Fixing Long-Term Care Act standards

Overview

3
3
years of professional experience
1
1
Certification

Work History

Personal Support Worker (PSW) Retirement Placement

Schlegel Villages
03.2025 - 04.2025
  • Provided personalized care to residents with complex needs, including dementia and mental health conditions.
  • Educated families on self-care strategies and health promotion, fostering home-to-LTC transitions.
  • Applied behavioral management techniques to de-escalate agitation, ensuring resident safety.

Personal Support Worker (PSW) Long Term Placement

Schlegel Villages
01.2025 - 03.2025
  • Delivered dignified care to geriatric residents in a dementia-focused LTC environment, applying GPA techniques to manage responsive behaviors.
  • Operated mechanical lifts for safe transfers, adhering to infection control protocols and PPE guidelines.
  • Documented resident behaviors and care progress with 98% accuracy, contributing to interdisciplinary care conferences.
  • Facilitated recreational programs (e.g., music therapy, art sessions) to enhance emotional well-being.


Personal Support Aide (PSA)

CCBRT Hospital
09.2022 - 12.2023
  • Helped with daily activities, managing errands, and performing household tasks.
  • Involved patients in meaningful dialogue, interaction, and activities while offering personal care support.
  • Applied physical therapy to aid patient enhancement in muscle tone, range of motion, and rehabilitation from injuries.
  • Sustained solid relationships within the caregiver community to acquire ongoing insights.
  • Monitored clients' overall health and well-being and noted significant changes.

Education

Certificate - Personal Support Worker

Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON
04-2025

Skills

  • Personal Care: Bathing, grooming, mobility support, mechanical lift operation, palliative care
  • Behavioral Management: CPI-certified, Gentle Persuasive Approach (GPA) trained, responsive behavior de-escalation
  • Health & Safety: Infection control protocols, WHMIS, First Aid & CPR, medication administration
  • Documentation & Compliance: Accurate resident records, care plan updates, interdisciplinary reporting
  • Communication: Therapeutic rapport with residents/families, collaboration with interprofessional teams

Languages

English
Professional Working

Certification

Gentle Persuasive Approach (GPA) Certificate | 2024 CPI (Crisis Prevention Intervention) Certificate | 2024

Standard First Aid, CPR/AED | Ontario Centers for Learning | 2024 WHMIS/BLS Certificate | 2024

Timeline

Personal Support Worker (PSW) Retirement Placement

Schlegel Villages
03.2025 - 04.2025

Personal Support Worker (PSW) Long Term Placement

Schlegel Villages
01.2025 - 03.2025

Personal Support Aide (PSA)

CCBRT Hospital
09.2022 - 12.2023

Certificate - Personal Support Worker

Sheridan College Institute of Technology And Advanced Learning

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FATHIYA MOHAMED JAMA