Fathima Salva Navullery Parambu
Mississauga,ON
Summary
Offering strong communication skills and a natural ability to connect with people, eager to learn and develop in an aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in travel consultant role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant ( Pearson International Airport)
Porter Airlines
08.2024 - Current
- Ensured passenger safety by conducting pre-flight briefings and compliance checks.
- Delivered exceptional in-flight service, addressing passenger needs and inquiries efficiently.
- Collaborated with crew members to maintain operational harmony during flights.
- Managed cabin inventory, ensuring availability of supplies and equipment throughout flights.
- Adapted quickly to emergency situations, executing safety protocols effectively.
- Trained new flight attendants on service standards and emergency procedures.
- Assisted in resolving passenger issues promptly, enhancing overall travel experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Customer Service Representative (Billy Bishop City Airport)
Porter Airlines
06.2023 - 07.2024
- Resolved customer inquiries through effective communication and active listening skills.
- Assisted in processing ticket changes and refunds accurately, ensuring customer satisfaction.
- Collaborated with team members to streamline service protocols and improve response times.
- Utilized CRM software to track customer interactions and maintain updated records.
- Educated customers on airline policies and procedures, enhancing overall travel experience.
- Trained new staff on operational procedures, promoting consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Coordinator
Inkdrip
02.2022 - 02.2023
- Increased sales and profitability by developing strategic buying plans for the retail department.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Managed inventory of retail products, contributing to increased sales revenue.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
- Managed office supply inventory, maintaining optimal stock levels to support daily operations.
- Developed and implemented streamlined filing systems, enhancing document retrieval efficiency.
- Generated regular reports on project progress, facilitating informed decision-making by management.
- Collaborated with cross-functional teams to improve communication and workflow processes.
- Evaluated administrative processes, identifying areas for improvement to enhance operational efficiency.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Education
Post Graduate Diploma - Event Management
Centennial College
Toronto, Ontario04-2023
Post Graduate Diploma - Public Relations & Corporate Communications
Fanshawe College
London, Ontario01.2022
Bachelor of Arts - English Language & Literature
Farooke College
Kozhikode, Kerala, India01.2021
Skills
- Customer service
- Strong work ethics
- Attention to detail
- Team collaboration
- Hospitality service expertise
- Reliability and punctuality
- Excellent verbal and written communication
- Public speaking
- Administrative tasks
- Guest services
- Organizational skills
- Crew resource management
- Multitasking Abilities
LANGUAGES
ENGLISH
MALAYALAM
HINDI
TAMIL
EXTRA-CURRICULAR ACTIVITIES
- Scarborough Walk of Fame
- Event Assistant
- Managed on-site logistics, guest coordination, and volunteer communications.
Certification
Driving license category
- G2 Canadian License
- Indian License
Timeline
Flight Attendant ( Pearson International Airport)
Porter Airlines
08.2024 - Current
Customer Service Representative (Billy Bishop City Airport)
Porter Airlines
06.2023 - 07.2024
Administrative Coordinator
Inkdrip
02.2022 - 02.2023
Post Graduate Diploma - Public Relations & Corporate Communications
Fanshawe College
Post Graduate Diploma - Event Management
Centennial College
Bachelor of Arts - English Language & Literature
Farooke College
HOBBIES
READING, CALLIGRAPHY.
PUBLICATIONS
- Sicon Liberty
- War, Family and Children
- Dec 2020
INTERNSHIP
- Inkdrip
- Scarborough, Ontario
- Public Relations Assistant
- Apr 2022 - Jul 2022