Fathima Lubna Firthouse

Executed lesson plans to maintain classroom order and productivity in teacher absences. Fostered a positive learning environment and ensured smooth activity transitions. Managed communications, assisted with reports, and upheld confidentiality.

Coordinated meetings, managed communications, and prioritized tasks to ensure smooth operations. Planned community events, handling logistics like venues, AV, and refreshments. Maintained databases, organized supplies, and performed general administrative duties, including data entry and filing.

Remained composed under pressure during peak hours and customer conflicts. Processed transactions using cash registers and card machines. Built rapport with regular guests through friendly service and attention to preferences. Adapted quickly to new menu changes and provided knowledgeable recommendations. Trained new staff on procedures, menu knowledge, and service standards.

Maintained a positive work environment through strong communication and teamwork. Supported business operations by assisting management with day-to-day tasks. Handled sensitive data with care through accurate entry and secure documentation. Strengthened client relationships through timely follow-ups and effective issue resolution. Improved customer satisfaction by addressing concerns quickly and professionally. Assisted in decision-making by conducting research and presenting findings. Delivered excellent service that led to positive reviews and client referrals. Applied sales strategies to help increase overall revenue.