Fathima Lubna Firthouse
Scarbrough ,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Ready to bring a positive attitude and a commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
ERP – Emergency Replacement Person
TDSB
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Waitress
Boston Pizza Restaurant
06.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Assistant to a Contractor
TRENWORKS Home Services
06.2020 - 06.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
Education
Bachelor of Arts - Philosophy
Scarborough, ON08-2027
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Calm under pressure
- Active listening
- Problem resolution
Languages
English
Native or Bilingual
Tamil
Limited Working
Timeline
ERP – Emergency Replacement Person
TDSB
12.2022 - Current
Waitress
Boston Pizza Restaurant
06.2021 - 01.2022
Assistant to a Contractor
TRENWORKS Home Services
06.2020 - 06.2021
Bachelor of Arts - Philosophy
Similar Profiles
Annastasia CuculloAnnastasia Cucullo
Teacher at TDSBTeacher at TDSB
Hilka GlazeHilka Glaze
Teacher- Grade 12 Guidance, Grade 11 Coop at TDSBTeacher- Grade 12 Guidance, Grade 11 Coop at TDSB
Claudine GebaraClaudine Gebara
Teacher at TDSBTeacher at TDSB