Fathima rauzana rizwan

• Greeted customers and provided them with any necessary information in the lounge, airlines, as well as information about the airport and its facilities.
• To undertake other jobs assigned by a superior from time to time.
• Monitored alcohol consumption of guests, and identification for age verification, to ensure responsible drinking habits were being maintained and that alcoholic beverages were being served.
• Resolved customer complaints or issues in a professional manner while adhering to company policies.
• Organized inventory of supplies in order to keep a well-stocked bar area throughout shift hours.
• Provided excellent customer service by anticipating guest needs and responding quickly to requests.
• Ensured compliance with health department regulations regarding food safety standards.
• Restocked beverage coolers on a regular basis during working hours.
• Stocked server areas with supplies before, during and after shifts.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Supported onboarding of new employees by hosting orientation sessions.
• Assisted in developing training plans for new hires and existing employees. creating an effective onboarding program for new employees.
• Provided ongoing coaching and mentoring services to help learners improve their skillsets.
• Identified areas for improvement within existing training programs, and provided recommendations for changes, ongoing evaluations to determine.

• Answered incoming calls from customers regarding collections inquiries.
• Provided customer service to resolve issues related to overdue accounts.
• Followed up regularly with debtors until full balance is paid off.
• Monitored customer accounts for timely payments
• Assisted customers with understanding their payment options.
• Explained collection policies, procedures, and processes clearly to customers
• Provided excellent customer service by responding promptly to inquiries and requests for assistance.
• Issued refunds to customers as per company policy.
• Used computer systems and software packages to input, access or store information.

• Organizing and maintaining the personnel records of Chairman, Sharjah, UAE, and Co-shareholders.
• Maintaining company documents and bank-related documents.
• Updating internal databases.
• Preparing HR documents.
• Revising company policy according to higher management.
• Liaise with external partners, such as insurance vendors, and ensure legal compliance.
• Creating regular reports and presentations on HR metrics.
• Arranging travel accommodations and processing

Airport check-in/boarding:

• Greeted passengers and provided boarding instructions.
• Maintained up-to-date knowledge of airline policies and procedures related to customer service.
• Assisted with check-in process for departing flights including verifying passenger identification and processing ticketing requests.
• Processed various forms of payment, and applied travel vouchers to help customers obtain boarding passes.
• Passengers checked in, boarding, and transfer handling through Emirates Airline-specific software, operating specialist equipment.
• Assisting passengers with self-service check-in kiosks needs while maintaining a courteous, professional attitude in all.
• Answering any queries passengers might have about their journey, responding in a calm, professional manner.
• Special Assistance for VIP / FIRST & BUSINESS class passengers
• Handling live animals acceptance as per the worldwide IATA standard and regulation.
• Comply with all UK, EU, US, Canada, and Australia legislation, as well as airport authority and carrier security requirements.
• Handling luggage procedures and managing passenger baggage processing, including following IATA Dangerous Goods regulations, and handling fee calculation if applicable.
• Assisting colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure, and delivery to passengers upon arrival.

Transfer Desk Agent:

• Categorizing passengers as per their connection times and handling connecting passengers' internal and external connections.
• Handling disruptions: Reschedule with new bookings for passengers affected by flight interruptions or cancellations.
• Assisting passengers with hotels and visas at STPC for long connections, short connections, misconnections, and stopover passengers in Dubai.

Airport First, Business, and VIP Lounge:

• Assisting customer needs as VIP, first, and business class passengers at their dedicated lounges.
• Accepts Skywards members and guests to the airline lounge, verifying membership cards, reservations, and seat assignments for members and guests.
• Monitoring usage and conditions of all items at the lounges in order to ensure that the lounge facility is maintained to Emirates Airline standards, and checking materials and supplies, and reporting when stocks are low in the lounge.
• Filled out paperwork for lost or damaged baggage claims filed by passengers.
• Processed reservations and issued travel and hotel vouchers.
• Provided assistance to passengers with special needs or disabilities.
• Verified accuracy of flight manifests prior to departure times.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Participated in staff training sessions, acquiring new skills and knowledge.