Fathia Tijani
Edmonton,AB
Summary
Proven customer service expert with a track record of exceeding expectations at Rogers Communications. Skilled in streamlining processes to enhance customer satisfaction and sales, demonstrated through professional handling of inquiries and feedback. Excels in customer service support and proficient in Computer Aided Design, showcasing a unique blend of technical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Customer Service
Rogers Communications
02.2024 - 05.2024
- Met customer service goals and exceeded customer expectations.
- Streamlined customer service protocols to boost satisfaction rates.
- Streamlined order processing for faster customer service and increased sales.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided excellent customer service, addressing client concerns promptly and efficiently.
- Analyzed customer feedback and provided solutions to improve customer service.
- Provided excellent customer service to exceed customer expectations.
- Provided exceptional customer service to promote positive movie-going experience.
Cashier
Shoprite Nigeria
09.2018 - 08.2019
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Providing exceptional customer service processing sales transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Hubmart Store
11.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma Of Pharmaceutical Quality Assurance And Quality Control -
Jet Star International College
Mushin Lagos State 05.2016
Skills
- Customer service understanding
- Customer service support
- Strong Partnering Skills
Languages
English
Full Professional
Work Preference
Work Type
Full TimeCertification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Customer Service
Rogers Communications
02.2024 - 05.2024
Cashier
Shoprite Nigeria
09.2018 - 08.2019
Cashier
Hubmart Store
11.2016 - 12.2017
Diploma Of Pharmaceutical Quality Assurance And Quality Control -
Jet Star International College
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