Fathema Zanby Atoshi
Nanaimo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Fine Dining Hostess
10.2023 - 03.2024
- Coordinated large group bookings, expertly juggling multiple tables to accommodate special requests.
- Assisted in planning private events at the restaurant, ensuring flawless execution from setup to breakdown.
- Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.
- Implemented effective waitlist management strategies, reducing guest wait times during busy periods.
- Handled guest complaints professionally, resulting in successful resolutions and increased overall satisfaction ratings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted business loyalty by fostering positive customer relationships.
Food and Beverage Attendant
05.2023 - 09.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Education
BACHELOR OF ARTS - PSYCHOLOGY
Vancouver Island University
Nanaimo, BC04.2025
HIGH SCHOOL -
Scholarshome School and Collage
01.2021
Skills
- Strong multitasking
- Exceptional communication
- Food safety awareness
- Guest relations
- Reservation handling
- Food safety
- Interactive communication skills
- Multitasking
- Customer service expertise
Languages
English
Full Professional
Bangla
Full Professional
Hindi
Professional Working
Hobbies and Interests
- Team Support
- Sketch/drawing/design/painting
- Badminton
- Cooking/Baking
- Reading fictional books
Timeline
Fine Dining Hostess
10.2023 - 03.2024
Food and Beverage Attendant
05.2023 - 09.2023
BACHELOR OF ARTS - PSYCHOLOGY
Vancouver Island University
HIGH SCHOOL -
Scholarshome School and Collage
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