Fatemeh Zaremoayedi
St. John's,Newfoundland And Labrador
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Stationary Store
07.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Experience Coordinator
Bookland
10.2021 - 07.2022
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
Research Assistant
Shiraz University
09.2020 - 09.2021
Education
Ph.D. - Chemical Process Engineering
Memorial University of Newfoundland
St John’s, NL01.2027
Master of Science - Chemical Engineering
Shiraz University
Shiraz, Iran09.2021
Bachelor of Science - Chemical Engineering
Shiraz University
Shiraz, Iran09.2018
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
Stationary Store
07.2022 - 12.2022
Customer Experience Coordinator
Bookland
10.2021 - 07.2022
Research Assistant
Shiraz University
09.2020 - 09.2021
Ph.D. - Chemical Process Engineering
Memorial University of Newfoundland
Master of Science - Chemical Engineering
Shiraz University
Bachelor of Science - Chemical Engineering
Shiraz University
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