Fatemeh Sayadi
Burnaby,BC
Summary
Customer-focused and result-oriented professional with ability to manage administrative as well as customer service tasks assigned by manager. Diverse range of expertise in inventory control, material management, logistics coordination, and customer service. Sharp and passionate team player, successful at troubleshooting and handling issues on time, quick learner, tech-savvy, and dedicated to the workplace and the team. Devoted to administer multiple portfolios with diligent attention and continual analysis of economic trends. Critical thinker; expert at developing and personalizing relationships that meet client needs to ensure customer satisfaction and loyalty.
Overview
7
7
years of professional experience
3
3
Certifications
6
6
years of post-secondary education
2
2
Languages
Work History
Inventory Coordinator
Goodfood Market
Montréal, Quebec
02.2020 - 09.2021
- Supervised team activities to ensure seamless execution of all tasks
- Executed physical inventory counts weekly and monthly
- Prepared material and informed management regarding missing or critical low inventory
- Operated forklifts to facilitate products movement
- Provided training and assistance to new employees on utilization of ERP software
- Maintained database accurate and updated by documenting shortages, information, and discrepancies.
- Created databases and spreadsheets to improve inventory accuracy.
Logistics Coordinator
Bahar Home Decorations
, Iran
01.2016 - 01.2019
- Build and fostered robust relationships with vendors
- Kept accurate records of purchasing, payments, and transactions
- Generated documentation and information required for customer shipments
- Tracked orders and notified customers of status or potential delays
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Planned and supervised shipments from production to end-user and scheduled daily routes.
Travel Agent
Darius Travel Agency
Iran, Iran
03.2015 - 01.2016
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Education
Master of Arts - Teaching English As A Foreign Language
Chabahar Maritime University
Iran 2012 - 2015
Bachelor of Arts - Language Interpretation & Translation
Chabahar Maritime University
Iran 2008 - 2012
Skills
- Customer Service & Success
- Relationship Building
- Fluency in Farsi & English
- Team Leadership
- Inventory Control
- Training & Development
- Market Analysis
- Database Management
- Complex Problem Resolution
- Administrative Management
- Verbal and Written Communication
- Training Junior Team Members
- Vendor Records
- Travel Planning
Technical Proficiencies
- Web Development; HTML, CSS, & JavaScript
- ERP Software
- Microsoft Office Suite
- Google Docs, Sheets, & Slides
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Full Stack Web Development Certificate July 2022
- Google IT Support Certification on October 2021
- Certified forklift driver at Goodfood market since May 2021
Timeline
Inventory Coordinator
Goodfood Market
02.2020 - 09.2021
Logistics Coordinator
Bahar Home Decorations
01.2016 - 01.2019
Travel Agent
Darius Travel Agency
03.2015 - 01.2016
Master of Arts - Teaching English As A Foreign Language
Chabahar Maritime University
2012 - 2015
Bachelor of Arts - Language Interpretation & Translation
Chabahar Maritime University
2008 - 2012
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