FATEMEH NAMJOU
Richmond Hill,ON
Summary
Highly skilled and accomplished Business Analyst with over 12 years of experience in data analysis and reporting. Equipped with a broad range of technical skills, including expertise in programming, data visualization, and spreadsheet software. Proven ability to translate complex data into easily understandable insights and stories that inform key business decisions. Extensive knowledge of financial and marketing industries, coupled with an exceptional ability to develop strategic solutions that drive measurable results. A reliable, goal-driven professional who excels in a fast-paced and dynamic environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
BI Analyst
Bell Canada
03.2023 - Current
- Designed customized data collection models for specific visualization tasks.
- Independently designed and created a summary table to meet the team's requirements using multiple BI tables and various query codes in Teradata.
- Demonstrated a strong understanding of data analysis and manipulation techniques to ensure the accuracy and completeness of the summary table.
- Completed the project in a timely manner with minimal guidance, resulting in high acceptance and satisfaction from the project leader.
- Consistently demonstrated strong attention to detail, problem-solving skills, and the ability to work effectively both independently and as part of a team.
Bilingual Logistics Coordinator
BELL CANADA
10.2020 - 03.2023
- Processed an average of 40 Bell.ca online orders per day, including handling exceptions, returns, and problem files.
- Effectively communicated and escalated order issues to customers and the Bell.ca team, resolving issues quickly and to the customer's satisfaction.
- Demonstrated exceptional attention to detail, ensuring that all assigned orders and related correspondence were completed accurately and in a timely manner.
Insurance Sales Agent
AIL CANADA, American Income Life
11.2019 - 04.2020
- Demonstrated exceptional customer service skills by handling approximately 400 calls per week to qualify potential customers, ensuring a positive experience for every customer interaction.
- Leveraged a deep understanding of the company's comprehensive insurance plans to successfully promote offerings to prospective customers and provide personalized recommendations for additions or changes to existing policies. These efforts contributed to increased sales revenue and improved overall customer satisfaction.
Financial Business Analyst
MAHAN AIR
02.2013 - 07.2017
- Utilized data analytics tools to analyze operational and financial data, identifying key patterns and trends, and creating a detailed financial forecast report for management.
- Streamlined the monthly financial reporting process by consolidating multiple reports generated from different sources into a single, comprehensive revenue report for the management team.
- Effectively communicated complex financial insights by creating visually compelling dashboards, infographics, and presentations tailored to different audiences within the organization.
- Acted as project supervisor in overseeing the implementation of a new "Revenue Accounting Software," ensuring seamless integration with existing systems, and providing training and support to end-users.
- Conducted thorough gap analysis of user needs and expectations by organizing meetings, interviews, and focus groups, documenting the analysis and providing actionable recommendations for process improvements.
Market & Customer Relations Supervisor
MAPNA GROUP
01.2013 - 07.2017
- Implemented a successful customer relationship management initiative over a 2-year span, resulting in a 10% increase in customer satisfaction.
- Conducted comprehensive customer satisfaction surveys, utilizing statistical analysis to generate detailed CSM reports.
- Collaborated closely with other departments to provide specific reports based on customer feedback, contributing valuable insights to improve the overall customer experience and drive business growth.
Accounts Officer
EMIRATES AIRLINES
01.2012 - 01.2013
- Supervised and managed the accounting department operations, leading a team of four employees to meet company financial goals and objectives.
- Revamped the process of receiving and reconciling travel agency sales reports, resulting in improved efficiency and accuracy in invoicing and payment reconciliation within Oracle Financials.
- Developed a smart MS Excel template utilizing macros and PivotTables, which merged all sales reports into one comprehensive report, thereby minimizing discrepancies between accounts receivable and bank settlements. This led to the elimination of a five-month backlog and ensured that the station's financial records were up-to-date.
Revenue Accounting Supervisor
MAHAN AIR
05.2005 - 01.2012
- Managed the revenue accounting process for both local and international travel agency sales reports with a team of 30 employees, achieving business goals and ensuring accuracy.
- Administered the Revenue Accounting Software, monitoring the data entry process, troubleshooting operational and technical issues, and providing user training as needed.
- Designed a user-friendly agency sales report template with an automated summary report in MS Excel, which streamlined the data entry process and reduced processing time by 50%.
- Conducted regular audits to ensure the accuracy of sales reports and implemented corrective actions when necessary, resulting in a significant decrease in errors and discrepancies.
Education
No Degree - Business Intelligence Analytics
Bell U Academy
Toronto, ON05.2023
Graduate Certificate - Business Analytics
Seneca College of Applied Arts And Technology
North York, ONMBA: Master of Business Administration - undefined
MAHAN BUSINESS SCHOOL
Master of Arts - French Language & Literature
UNIVERSITY OF TEHRAN
Skills
- Ms Office (Excel, Word, PowerPoint, Visio, etc)
- SAS, Python, SQL, Teradata
- Tableau, PowerBI, MicroStrategy
- SAP , NM1, Oracle Financial
- Advanced Excel Spreadsheet Functions
- Dashboard Creation
- Microsoft Power BI
- Critical Thinking
- Teradata BI
- Database Management
- Business Intelligence Analysis
- Pivot Tables
- Trend Data Analysis
Certification
SAS 9.4 Base Programming Certificate
Volunteer Experience
Served as Chair for the Local School Council and spearheaded community service initiatives that aimed to improve the quality of education and welfare of students. Actively participated in organizing and leading events that promoted community involvement and support for the school.
Timeline
BI Analyst
Bell Canada
03.2023 - Current
Bilingual Logistics Coordinator
BELL CANADA
10.2020 - 03.2023
Insurance Sales Agent
AIL CANADA, American Income Life
11.2019 - 04.2020
Financial Business Analyst
MAHAN AIR
02.2013 - 07.2017
Market & Customer Relations Supervisor
MAPNA GROUP
01.2013 - 07.2017
Accounts Officer
EMIRATES AIRLINES
01.2012 - 01.2013
Revenue Accounting Supervisor
MAHAN AIR
05.2005 - 01.2012
No Degree - Business Intelligence Analytics
Bell U Academy
Graduate Certificate - Business Analytics
Seneca College of Applied Arts And Technology
MBA: Master of Business Administration - undefined
MAHAN BUSINESS SCHOOL
Master of Arts - French Language & Literature
UNIVERSITY OF TEHRAN
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