Fatemeh Namdari
North Vancouver,Canada
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Ebi Car Care Company
Location
03.2023 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Collected credit card and cash payments to complete transactions for customer orders.
Customer Service/ Cashier
Laleh Bakery
North Vancouver
08.2021 - 01.2023
- Greeted customers and responded to informational requests and maintained a welcoming atmosphere.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Provided excellent customer service by helping customers locate items they were looking for.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Personalized cakes by writing desired words or adding other customizations.
- Listened to guests to understand needs and help each person select optimal products and services and Informed customers of in-store promotions or pricing specials.
- opened and closed the store as reliable key holder
Education
GED -
Shiraz Technical University
Iran06-2000
High School Diploma -
EbiHajar Shiraz
05-1996
Skills
- Problem solving and critical thinking
- Effective time management
- Ability to multitask
- Customer Service
- Ability to work under pressure
- Store Opening and Closing
- Cash Handling
- Work on Holidays and Sales
- Teamwork and Collaboration
- Willingness to keep learning
- Exchanges and refunds
- Key Holder
Languages
Persian
Native/ Bilingual
English
Limited
Timeline
Front Desk Receptionist
Ebi Car Care Company
03.2023 - 12.2023
Customer Service/ Cashier
Laleh Bakery
08.2021 - 01.2023
GED -
Shiraz Technical University
High School Diploma -
EbiHajar Shiraz
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