FATEMEH JAMSHIDI
Toronto,Canada
Summary
Goal-oriented sales and customer service professional with extensive experience as a Bank Teller and Customer Service Representative. Skilled at handling high-volume transactions, recommending financial solutions based on individual requirements, and maintaining accurate financial records.
Overview
7
7
years of professional experience
Work History
PROJECT MANAGER (FINANCIAL)
SIMANTARH
02.2020 - Current
- Led a team of accounts staff to ensure accurate and timely financial reporting
- Prepared and presented financial reports to senior management and external stakeholders
- Maintained an organized filing system for financial documents
- Collaborated with other departments to resolve billing and invoicing issues
- Greeted customers in a friendly and professional manner
ASSISTANT MANAGER
MANOR CREST MANAGEMENT
06.2023 - 06.2024
- Led a team of maintenance technicians to complete a major renovation project within budget and on time
- Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
Customer Service Representative
MELAT BANK
09.2018 - 09.2020
- Reconciled account discrepancies and applied appropriate corrective actions
- Educated customers on bank policies and procedures
- Provided excellent customer service and resolved customer issues, resulting in a X-star rating on customer satisfaction surveys
Education
Courses -
MFTPLUS
05.2023
Bachelor's - Business Management
Islamic Azad University
Tehran, Tehran05.2022
Skills
- Cash Management
- Cash Handling
- Customer Service
- Attention to Detail
- Computer and Technical Skills
- Organizational and Time Management
- Integrity and Confidentiality
Languages
FARSI
Native or Bilingual
ENGLISH
Full Professional
DARI
Full Professional
Timeline
ASSISTANT MANAGER
MANOR CREST MANAGEMENT
06.2023 - 06.2024
PROJECT MANAGER (FINANCIAL)
SIMANTARH
02.2020 - Current
Customer Service Representative
MELAT BANK
09.2018 - 09.2020
Courses -
MFTPLUS
Bachelor's - Business Management
Islamic Azad University
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