Fatemeh Jamali
Toronto,ON
Summary
Organized and detail-oriented graduate student at OCAD University with experience in administration, customer service, and coordinating multi-stakeholder activities. Proven ability to manage documentation, support teams, and maintain accurate records in fast-paced environments. Strong communication skills and experience assisting with academic and collaborative projects.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Online Shop Owner & Customer Service Lead
Self-Employed
11.2024 - Current
- Managed daily communication with customers through digital platforms
- Maintained accurate transaction records and organized customer data
- Coordinated orders, deliveries, and follow-ups while handling multiple priorities
- Ensured timely processing of payments and documentation
- Resolved customer concerns professionally to maintain satisfaction
Customer Service & Client Support – Design Studio
Studio kerat
05.2021 - 06.2025
- Coordinated multiple client requests, scheduling, and service workflows
- Maintained confidential documentation and accurate client records
- Prepared cost estimates and tracked budgets using spreadsheets
- Communicated with clients to assess needs and ensure smooth project delivery
- Supported administrative processes and organized project files
Teaching Assistant Volunteer
Payam-e-Noor University
09.2021 - 01.2022
- Assisted faculty with administrative coordination and scheduling tasks
- Responded to student inquiries and supported academic operations
- Maintained confidential records and organized documentation
- Supported structured classroom activities and group coordination
Education
Master of Arts - Design For Health
Ocad University
Toronto 09.2025 - 02.2026
Bachelor of Arts - Architectural Engineering
Payam-e-Noor University
09.2019 - 05.2023
Associate of Applied Science - Information Technology (IT)
Payam-e-Noor University, Iran
09.2017 - 06.2020
Certificate Of Completion - Office Automation & Administrative Systems
Technical And Vocational Training Organization (TVTO)
11.2020 - 02.2021
Skills
Event Coordination
Administrative Support
Team Supervision Support
Spreadsheet & Data Tracking
Documentation & Record Management
Customer Service Excellence
Time Management & Multitasking
Professional Communication
Problem Solving
Tools
MS Excel
Google Sheets
Office Automation Systems
Canva
Miro
Timeline
Master of Arts - Design For Health
Ocad University
09.2025 - 02.2026
Online Shop Owner & Customer Service Lead
Self-Employed
11.2024 - Current
Teaching Assistant Volunteer
Payam-e-Noor University
09.2021 - 01.2022
Customer Service & Client Support – Design Studio
Studio kerat
05.2021 - 06.2025
Certificate Of Completion - Office Automation & Administrative Systems
Technical And Vocational Training Organization (TVTO)
11.2020 - 02.2021
Bachelor of Arts - Architectural Engineering
Payam-e-Noor University
09.2019 - 05.2023
Associate of Applied Science - Information Technology (IT)
Payam-e-Noor University, Iran
09.2017 - 06.2020