FATEMEH JAFAR-MANESH
Springwater,ON
Summary
Detail-oriented individual with expertise in customer service, planning, and appointment scheduling. Committed to enhancing client satisfaction through effective multitasking and equipment maintenance. Results-driven professional with a strong background in team leadership and sales management. Excels in managing high-pressure environments while ensuring compliance and client satisfaction. Ready to leverage skills in customer service to drive business success.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Laser Hair Removal Technician
Home Service
01.2024 - Current
- Educated clients on treatment plans and post-care instructions.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Managed appointment schedules and client records efficiently.
- Maintained equipment by performing regular inspections and cleaning procedures.
Supervisor
Pizza Pizza
Barrie, Ontario
01.2022 - 12.2024
- Supervised team members in daily pizza preparation and cooking processes.
- Coordinated shift schedules to optimize staff assignments effectively.
- Ensured compliance with food safety and sanitation standards consistently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Sales Representative
SPP Marketing Services Inc
Mississauga, Ontario
01.2017 - 12.2019
- Met and exceeded daily and monthly sales targets.
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
Diploma in Medical Aesthetics -
International Beauty Institute
Mississauga, ON03-2016
Diploma in Accounting -
Seneca College
Toronto, ON01-2012
High School Diploma -
Downsview Secondary School
Toronto, ON01-2008
Diploma in Business Management -
Beta College
Brampton, ON08-2026
Skills
- Customer service
- Equipment maintenance
- Appointment scheduling
- Team leadership
- Sales management
- Treatment planning
- CRM Systems (Salesforce-expert user)
- Multitasking in high pressure
Languages
English
Professional
Persian
Professional
Dari
Professional
Timeline
Laser Hair Removal Technician
Home Service
01.2024 - Current
Supervisor
Pizza Pizza
01.2022 - 12.2024
Sales Representative
SPP Marketing Services Inc
01.2017 - 12.2019
Diploma in Medical Aesthetics -
International Beauty Institute
Diploma in Accounting -
Seneca College
High School Diploma -
Downsview Secondary School
Diploma in Business Management -
Beta College