Customer Service Representative
GrameenPhone Center
Dhaka, Dhaka Division
01.2018 - 06.2018
- Respond to questions and concerns about services and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options.
- Counsel customers on options for service.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Directed calls to appropriate individuals and departments.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
