Fatemah Alawi
Lower Sackville,NS
Summary
Dynamic and detail-oriented professional with extensive experience at Starbucks, excelling in customer experience management and beverage preparation. Proven track record of enhancing operational efficiency and team collaboration, while consistently delivering exceptional service. Adept at inventory management and training new hires, fostering a positive work environment and ensuring adherence to quality standards.
Overview
2026
2026
years of professional experience
Work History
Coffee Barista
Starbucks
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Optimized office space usage, arranging workstations to maximize productivity.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Assisted in budget preparation to ensure financial efficiency within department.
HMR Clark
Loblaws
Ottawa, ON
11.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Optimized office space usage, arranging workstations to maximize productivity.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Assisted in budget preparation to ensure financial efficiency within department.
Construction Foreman
Ifaaconstruction
Ottawa, ON
09.2015 - 09.2021
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Consistently met deadlines under pressure through diligent time management abilities.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Optimized resource allocation by effectively managing equipment, materials, and labor resources.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Contributed to the successful completion of complex projects with effective problem-solving skills in challenging situations.
- Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
- Increased team productivity by managing personnel assignments according to individual skill sets and expertise levels.
Education
High School Diploma -
Hedayat
Mashhad. Iran No Degree -
Confederation School
Ottawa, ONSkills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Cleanliness standards
- Product upselling
- Quality standards
- Inventory management
- Cooking
- Customer experience management
- Online transaction processing
- Display maintenance
- Quality assurance
- Menu and product recommendations
- Inventory handling
- Menu design
- Food safety oversight
- Time management
- Team player
- Problem-solving
- Adaptive and creative
- Friendly and outgoing
- Excellent memory
- Decision-making
- Opening and closing duties
- Cash handling
- Active listener
- Safe food handling
- Attention to detail
- Safe food handling practices
- Excellent math skills
- New hire training
- Exceptional customer service
- Cash register operation
- Food preparation
- Point of sale operation
- Retail management
- Team leadership
- Table bussing
- Physical stamina
Languages
English
Elementary
Timeline
HMR Clark
Loblaws
11.2021 - Current
Construction Foreman
Ifaaconstruction
09.2015 - 09.2021
Coffee Barista
Starbucks
High School Diploma -
Hedayat
No Degree -
Confederation School