Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FATEMA TUZ Zohora

ON

Summary

Dedicated hospitality professional with a proven track record of driving operational excellence and enhancing guest satisfaction. Highly skilled in multitasking, table service, and front-of-house management. Certified in Smart Serve, First Aid, CPR, and Food Handling. Equipped to handle any situation. Experienced in fulfilling click & collect orders and addressing customer queries. Adept at providing exceptional service. Brings a unique blend of skills and knowledge, enthusiastic, friendly, and well-groomed with an exceptional work ethic. Multilingual individual with a passion for innovative customer service. Poised to deliver exceptional experiences and exceed guest expectations in fast-paced hospitality environments. Flexibility to work evenings, weekends, and public holidays.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Salvation Army
04.2023 - Current
  • Greeting the customer with warm welcome to the premises.
  • Resolved customer complaints with empathy, resulting in increased customer loyalty and repeat business.
  • Demonstrated accuracy and attention to detail in cash handling, processing transactions and managing cash drops with precision
  • Ability to work under minimum supervision.
  • Provided exceptional customer service by responding to inquiries and resolving issues promptly, consistently exceeding customer satisfaction targets.


Hotel Room Attendant

Sheraton Gateway Hotel
07.2023 - 10.2023


  • As a room attendant, my primary responsibility is to clean and maintain guest rooms to ensure they are tidy, presentable, and comfortable for guests.
  • Enhanced room cleanliness, ensuring 100% guest satisfaction and adherence to hygiene standards.
  • Restocking room supplies such as toiletries, towels, and linens as needed.
  • Assisted in training new staff members, sharing best practices and industry knowledge.
  • Assist supervisor to train new room attendants and inspect the room.
  • I also cross-train as a Houseman.
  • Reported and followed up on maintenance issues, enhancing room functionality and guest comfort.

Front Desk Receptionist Intern

Days Inn Hotel
10.2021 - 04.2022
  • Provided exceptional warm welcomes, ensuring memorable initial impressions and cultivating enduring loyalty
  • Expertly managed guest check-ins, verifying reservations, assigning rooms, and issuing activated room keys with precision
  • Optimized check-in processes, significantly reducing wait times and elevating guest satisfaction through streamlined efficiency
  • Demonstrated adaptability in handling reservation cancellations, upgrades, and modifications with seamless accuracy
  • Proactively addressed service requests and reservation changes, delivering personalized solutions and enhancing overall guest experience.

Housekeeping Room Attendant/Housekeeping Supervisor

Radisson Blue hotels & Resorts
08.2020 - 08.2021
  • Managed the housekeeping department, ensuring productivity and operational reconciliation
  • Scheduled staff, handled payroll, and maintained brand-standard cleanliness
  • Conducted room inspections to ensure quality standards and provided constructive feedback
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.

Education

Associate of Arts - Baking & Pastry Arts Management

Centennial College
04.2023

English Teaching Qualification -

University of Cambridge
01.2020

High School Diploma -

Viqarunnisa Noon School & College
07.2019

Skills

Exceptional customer service

Teamwork and Collaboration

Problem-solving skills

Multi-tasking strength

Cash Register Operation

Inventory Control

Product Recommendations

Self-Checkout Assistance

Friendly and Helpful

Strong Communication and Interpersonal Skills

Flexible Hours

Engaging with Diverse Customers

Outgoing Personality

Retail Store Operations

Inventory Tracking

Policy and Procedure Adherence

Reliable and Responsible

Adaptable and Flexible

Goal-Driven

Certification

  • TRAINCAN Food Handler Certified
  • RED CROSS Emergency, First Aid and CPR/AED level C
  • Head girl of Viqarunnisa Noon School & College

Languages

English
Native or Bilingual
Hindi
Full Professional
Bengali
Full Professional
Urdu
Full Professional

Timeline

Hotel Room Attendant

Sheraton Gateway Hotel
07.2023 - 10.2023

Sales Associate

Salvation Army
04.2023 - Current

Front Desk Receptionist Intern

Days Inn Hotel
10.2021 - 04.2022

Housekeeping Room Attendant/Housekeeping Supervisor

Radisson Blue hotels & Resorts
08.2020 - 08.2021

English Teaching Qualification -

University of Cambridge

High School Diploma -

Viqarunnisa Noon School & College

Associate of Arts - Baking & Pastry Arts Management

Centennial College

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FATEMA TUZ Zohora