Experienced sales professional with a proven track record of exceeding targets and driving revenue growth. Skilled in building and maintaining strong client relationships, identifying customer needs, and delivering tailored solutions. Excellent communication and negotiation abilities with a consultative selling approach. Strong ability to lead and collaborate within cross-functional teams to achieve collective goals. Results-oriented and highly motivated to consistently meet and exceed sales objectives. Adept at leveraging market trends and data to develop effective sales strategies. Committed to delivering exceptional customer service and satisfaction.
Hi, I’m
Fatema Merchant
Sales
Thunder Bay,ON
Summary
Overview
3
years of professional experience
Work History
My Credit CareCalifornia
Debt Consultant
03.2023 - Current
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Requested financial documents from customers.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Conducted credit reviews on corporations to assess financial conditions.
- Monitored and maintained compliance with internal controls and government regulations.
- Presented key information to upper management and executive team for loan recommendations.
Easy FinanceCalifornia
Debt Consultant
07.2021 - 02.2023
Job overview
- Responded to more than 100 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Freedom Financial AidCalifornia
Debt Consultant
11.2020 - 05.2021
Job overview
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
- Calculated clients' available monthly income to meet debt obligations.
- Prepared budgets, financial education tools and referrals on behalf of clients.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Convent of Jesus And Mary FortMumbai, India
High School Diploma
05.2016
University Overview
Sophias CollegeMumbai, India
Some College (No Degree) from Arts
University Overview
Sikkim Professional UniversityGangtok, India
BBA from Business Administration
University Overview
Skills
- Customer Education
- Budget Counseling
- Product Sales
- Payment Processing
- Account Reviewing
- Debt Consolidation Planning
- Active Listening
- Customer Service
- Friendly, Positive Attitude
- Problem Resolution
- Team Management
- Reliable & Trustworthy
- Supervision & Leadership
- Computer Skills
- Data Management
- Conflict Resolution
- Basic Math
- Maintenance & Repair
- Organizational Skills
- Flexible Hours
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Sales and Promotions
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Exceeding Customer Expectations
- Customer Assistance
- Goal-Driven
- Positive Customer Engagement
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Debt Consultant
My Credit Care
03.2023 - Current
Debt Consultant
Easy Finance
07.2021 - 02.2023
Debt Consultant
Freedom Financial Aid
11.2020 - 05.2021
Convent of Jesus And Mary Fort
High School Diploma
Sophias College
Some College (No Degree) from Arts
Sikkim Professional University
BBA from Business Administration
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