Fatema Hossain

• Achieved #1 ranking for the store across North America by implementing a highly successful loyalty enrollment program, driving customer retention, and increasing overall sales and engagement
• Personalized Styling & Client Experience: Provided personalized styling advice and recommendations to clients, significantly enhancing their shopping experience and boosting customer satisfaction
• Loyalty Enrollment: Achieved consistent loyalty enrollment with conversion rates exceeding 90% at checkout
• Visual Merchandising: Organized and replenished merchandise displays, ensuring an attractive and inviting store environment that maximized sales opportunities
• Team Collaboration & Sales Achievement: Collaborated effectively with team members to achieve sales targets, contributing to a positive, team-oriented atmosphere that drives store success through up - selling and cross - selling.

• Provided exceptional customer service by assisting shoppers in product selection and addressing inquiries
• Successfully achieved and exceeded the target of attaining a conversion rate surpassing 90% for customer enrollment in the membership program within the first month of tenure
• Demonstrated in-depth knowledge of Tommy Hilfiger products, including features, benefits, and style recommendations
• Achieved and exceeded individual and team sales targets consistently
• Operated point-of-sale systems and processed transactions accurately, demonstrating proficiency in cash handling
• Collaborated with team members to maintain a clean and organized store environment
• Participated in regular product training sessions to stay informed about new arrivals and promotions
• Received positive customer feedback for excellent communication and problem-solving skills

- Delivered personalized, upscale service to discerning guests, ensuring an elegant and refined dining experience.
- Anticipated guest needs and preferences, offering tailored menu recommendations and bespoke dining solutions.
- Maintained impeccable attention to detail, ensuring flawless table settings and a pristine dining environment aligned with luxury standards.
- Cultivated strong relationships with high-profile clientele, fostering repeat business through exceptional service and hospitality.
- Seamlessly coordinated with kitchen and management teams to deliver timely, exquisite presentations of gourmet dishes.
- Resolved guest concerns with professionalism, ensuring their dining experience remained elevated and enjoyable.
- Demonstrated in-depth knowledge of fine dining etiquette, premium ingredients, and exclusive wine pairings.
- Consistently exceeded expectations, contributing to the restaurant’s reputation and earning praise from guests.