FATEMA BISMILLAH
London
Summary
To be an integral part of the administration in a reputed and growth oriented organization. Fast learner, and flexible in all fields of work. Always find ways to be a more effective employee, and work well under busy and/or stressful situations. Have great communication skills, and provide exceptional customer service, Manage time well and can concentrate on multiple tasks at once Successfully and efficiently resolve any arising conflicts or complications.
Overview
12
12
years of professional experience
Work History
Client Advisor
Royal Bank of Canada
09.2021 - Current
- Assisted customers in depositing and withdrawing cash.
- Educated customers on the use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Sales Representative
TD Canada Trust
07.2018 - 12.2018
- Emphasized product specifications to meet customer needs
- Educated customers about billing, payment processing and support policies and procedures
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Bradford Exchange
04.2018 - 07.2018
- Helped drive sales goals and achieve monthly quotas
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Accurately logged all daily shipping and receiving orders
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Sales & Marketing Executive, Administration
Orca Dive Club
06.2012 - 12.2017
Education
Bachelor of Science - Human Development
Nirmala Niketan College of
Home Science and
Polytechnic
Mumbai, MH2011
Skills
- Competitive analysis
- Sales Development
- Account development
- Dealer relationships
- Critical thinking
- Flexible & Adaptable
- Planning and Coordination
- Excellent work ethic
- Customer Service
Timeline
Client Advisor
Royal Bank of Canada
09.2021 - Current
Customer Sales Representative
TD Canada Trust
07.2018 - 12.2018
Customer Service Representative
Bradford Exchange
04.2018 - 07.2018
Sales & Marketing Executive, Administration
Orca Dive Club
06.2012 - 12.2017
Bachelor of Science - Human Development
Nirmala Niketan College of
Home Science and
Polytechnic
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