FATEMA AHMED
Ajax,Canada
Summary
Dynamic and results-driven professional with extensive experience at Papa John’s Pizza, recognized for exceptional client support and detail orientation. Proven ability to train teams and enhance customer satisfaction, leveraging strong point of sale operation skills and effective time management to drive operational success. Awarded for excellence in service delivery.
Overview
4
4
years of professional experience
Work History
Server & Cashier
ADDA Bengali Kitchen & Catering
Ajax, Canada
08.2024 - Current
- Delivered warm, efficient, and accurate customer service in a high-volume environment.
- Processed cash, debit, and credit transactions with strong attention to accuracy.
- Assisted in stock management and daily inventory checks to ensure smooth operations.
- Supported kitchen and service teams during busy periods while maintaining professionalism.
- Created a welcoming atmosphere by anticipating guests' needs and responding promptly.
Cashier & Crew Trainer
Papa John’s Pizza
Ajax & Pickering, Canada
01.2023 - Current
- Handled financial transactions securely and balanced cash drawers with precision.
- Delivered exceptional customer service both in-store and over the phone.
- Trained new employees on company standards, POS systems, and customer interaction.
- Managed stock levels and maintained an organized and efficient front area.
- Awarded Customer Appreciation Award for excellence in customer service.
Cashier & Pizza Maker
Pizza Pizza
Ajax, Canada
06.2023 - 04.2024
- Accurately processed customer orders and payments during busy hours.
- Maintained cleanliness and organization of the workspace at all times.
- Addressed and resolved customer concerns calmly and professionally.
Volunteer
Notre Dame Catholic Secondary School & Community Initiatives
Ajax, Canada
01.2022 - 01.2024
- Completed over 40 volunteer hours supporting school and community programs.
- Helped coordinate events, assisted staff, and provided support to students and visitors.
- Developed teamwork, organization, and problem-solving skills through service activities.
Education
Diploma - law, communication, professionalism
Centennial College
Toronto, ON04-2027
Ontario Secondary School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06.2024
Skills
- Point of sale operation
- Client support and relations
- Detail orientation
- Effective time management
- Analytical problem solving
- Collaborative leadership
- Professional communication
Additional Information
Proficient in MS Office (Word, Excel) and POS systems, Fluent in English and Bengali, Punctual, dependable, and committed to providing exceptional service, Knowledge of retail stocking and merchandising, Interest in beauty, skincare, and cosmetic products
References
Available upon request
Timeline
Server & Cashier
ADDA Bengali Kitchen & Catering
08.2024 - Current
Cashier & Pizza Maker
Pizza Pizza
06.2023 - 04.2024
Cashier & Crew Trainer
Papa John’s Pizza
01.2023 - Current
Volunteer
Notre Dame Catholic Secondary School & Community Initiatives
01.2022 - 01.2024
Diploma - law, communication, professionalism
Centennial College
Ontario Secondary School Diploma -
Notre Dame Catholic Secondary School