Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatema Ahad Shipa

Vancouver,BC

Summary

Proven leader in retail management, adept at boosting sales and customer satisfaction. spearheaded team efforts to exceed sales targets through exceptional service and strategic merchandising. Skilled in inventory management and team building, approach enhances store operations and fosters strong customer relationships. Achieved consistent customer service excellence, underpinning a goal-oriented and dynamic retail environment.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Dollarama
04.2024 - Current
  • Support the store manager with daily store operations.
  • Act as the manager on duty in the absence of the store manager.
  • Supervise and coordinate store staff.
  • Assign duties to employees and provide feedback.
  • Operate a cash register. Cashier duties.
  • Resolve customer concerns,issues and inquiries.
  • Merchandising: Supervise and coordinate the resources of the store to maximize the result and store appearance while making sure to constantly have inventory on the selves.
  • Supervise and organize the reception and stoking of merchandise.
  • Supervise and assist with merchandising activities in the warehouse and in the store.
  • Train new and current employees on key store processes.
  • Provide quality customer service during operating hours.
  • Address and assist with staffing requirements and recruitment needs.
  • Ensure that employees work safely by following health and safety procedures.
  • key holding duties: Opening and closing the store.
  • Ensure store cleanliness.
  • Participation in inventory control and loss prevention processes.
  • prepare work schedules.
  • Support with recruitment, performance management and dismissals as required.

Sales Associate/Cashier

Bikini Village
02.2024 - 05.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Assistant Manager

Panago Pizza
07.2023 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Supervisor

Apex BD
01.2018 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Education

Associate's Degree - Accounting

Langara College
Vancouver, BC
06.2024

BBA - Accounting

National University
Gazipur, Bangladesh
05-2022

Skills

    • Sales Development

    • Exceptional Customer Service

    • Problem-Solving Skills

    • POS System Operation

    • Self-Checkout Assistance

    • Multi-tasking strength

    • Cash Handling

    • Goal-Oriented

    • Time Management

    • Merchandising understanding

    • Stocking and Receiving

    • Problem-Solving

    • Meeting deadlines

    • Verbal/written communication

    • Retail Operations

    • Team Building and Leadership

    • Store Opening and Closing

    • Customer Service Management

    • Team Management

    • Stock management

    • Store operations

    • Staff Supervision

    • Hiring and Training

    • Staff Management

    • Goals and performance

    • Loss Prevention

    • Strategic Planning

    • Relationship building and management

    • Operations Management

    • Decision-Making

    • Inventory Management

    • Shift Scheduling

Languages

English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Turkish
Full Professional
Punjabi
Full Professional
French
Professional Working

Timeline

Assistant Store Manager

Dollarama
04.2024 - Current

Sales Associate/Cashier

Bikini Village
02.2024 - 05.2024

Assistant Manager

Panago Pizza
07.2023 - 02.2024

Supervisor

Apex BD
01.2018 - 06.2023

BBA - Accounting

National University

Associate's Degree - Accounting

Langara College

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Fatema Ahad Shipa