Fatehpreet Kaur
Whitehorse
Summary
customer support professional offering versatile communication skills. Positive individual, who readily adapts to change, works superbly independently and with others, while maintaining a structured environment. be an asset to help completing task individually. Driven and motivated to help organization thrive and able to juggle multiple priorities. Perform in fast settings without compromising the quality of service.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Bank of Nova Scotia
09.2024 - Current
- Processed over 100 transactions daily with 99% accuracy, ensuring efficient banking operations
- Assisted clients with various banking services, enhancing client's retention by 10%
- Employed cross-selling techniques to refer clients to relevant financial products, increasing referrals
- Enhanced team collaboration and service consistency by 20% by sharing best practices with colleagues, creating a cohesive environment focused on reliable and positive client experience
Front Desk Attendant
Bliss Brewtique
02.2024 - 12.2024
- Greeting customers and providing a warm and friendly greeting
- Actively engaged with customers to understand their dietary needs and preferences
- Collaborating with kitchen and staff service to ensure smooth flow of operations and timely delivery of orders to customers
- Suggesting new menu items based on past orders and customer feedback
- Turning potentially negative experiences into positive ones, encouraging repeat visits, hence, increased customer return rate by 25%
- Enhanced product knowledge through continuous training
Service Associate
Tim Hortons
07.2022 - 11.2023
- Processed 100+ daily customer orders accurately, ensuring timely delivery and maximizing satisfaction
- Recognized for achieving a 90% customer satisfaction rate by consistently delivering exceptional service
- Mentored and coached new employees to expedite their integration into the team, fostering a positive and customer-centric work environment
- Helped the team in preparation for health and safety inspections by reviewing and reinforcing standards, resulted in 90% score during the inspection, enhancing the reputation and customer's trust
Education
Diploma - Computer System Technician
Alpha College of Business and Technology
11.2023
Grade 12 -
modern high school
12.2021
Certificate course - Hardware and Networking
Avenue to Excellent careers
09.2021
Grade 10 -
Sri guru Harkrishan public school
12.2019
Skills
- Excellent communication skills
- Creative and effective problem solving
- Highly trained to work autonomously
- Courteous and professional demeanor
- A good listener ready for a positive correction
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Experience Associate
Bank of Nova Scotia
09.2024 - Current
Front Desk Attendant
Bliss Brewtique
02.2024 - 12.2024
Service Associate
Tim Hortons
07.2022 - 11.2023
Grade 12 -
modern high school
Certificate course - Hardware and Networking
Avenue to Excellent careers
Grade 10 -
Sri guru Harkrishan public school
Diploma - Computer System Technician
Alpha College of Business and Technology
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