Simranjeet Kaur
Mississauga,ON
Summary
Dispatcher/Office Admin with extensive experience in managing office operations and coordinating logistics. Demonstrates strong organizational and communication skills, ensuring efficient workflow and timely responses. Adept at problem-solving and streamlining processes to enhance productivity.
Overview
9
9
years of professional experience
Work History
Dispatcher/Office Admin /Accounting
PANJETA International
Brampton
11.2023 - 08.2024
- Coordinated daily dispatch operations, ensuring timely deliveries and reducing delays by12%
- Managed office administration tasks, streamlining processes and improving efficiency
- Handled accounting duties, maintaining accurate financial records and supporting budget planning
- Resolved logistical issues promptly, enhancing customer satisfaction and operational flow
- Implemented tracking systems, resulting in better resource allocation and cost savings
Security Guard
Allied Universal / Neptune / Capital Security/ Advanced Security
Ottawa
02.2021 - 02.2024
- Monitored premises to prevent theft and vandalism, ensuring a secure environment for clients
- Responded promptly to emergencies, minimizing risks and ensuring safety protocols were followed
- Conducted regular patrols and inspections, identifying and addressing potential security breaches
- Collaborated with law enforcement and emergency services to handle incidents effectively
- Maintained detailed incident reports, providing accurate documentation for future reference
GSA
Petro Canada
Ottawa
03.2022 - 10.2022
- Assisted customers with fuel purchases and inquiries, enhancing overall customer satisfaction
- Maintained cleanliness and organization of the store, ensuring a welcoming environment for customers
- Handled cash transactions efficiently, reducing wait times and improving service speed
Team Member/ Supervisor/ Assistant Manager
Tim Horton
Ottawa
08.2017 - 06.2022
- Supervised team operations, ensuring high service standards and efficient workflow management
- Trained new hires, improving team performance and reducing onboarding time
- Managed inventory and supplies, maintaining optimal stock levels and minimizing waste
- Resolved customer issues, enhancing satisfaction and loyalty
- Implemented process improvements, boosting overall productivity
Customer Service representative
Call centre
Amritsar
01.2016 - 12.2016
- Resolved customer inquiries efficiently, achieving high satisfaction and retention rates
Education
Business
Canadore college
Toronto04.2022
Hospitality hotel and management
Algonquin college
Ottawa04.2019
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
English
Punjabi
Hindi
Timeline
Dispatcher/Office Admin /Accounting
PANJETA International
11.2023 - 08.2024
GSA
Petro Canada
03.2022 - 10.2022
Security Guard
Allied Universal / Neptune / Capital Security/ Advanced Security
02.2021 - 02.2024
Team Member/ Supervisor/ Assistant Manager
Tim Horton
08.2017 - 06.2022
Customer Service representative
Call centre
01.2016 - 12.2016
Business
Canadore college
Hospitality hotel and management
Algonquin college