Fateh Sandhu
Surrey
Summary
Experienced in customer service management and critical thinking, I have achieved success in various roles, from Crew Member at McDonald's to Business Owner of AutoSpaMasters. Utilizing skills in team leadership and effective communication, I establish crucial business relationships and elevate customer satisfaction. Consistently demonstrating a proven track record of success in fast-paced, ever-changing environments.
Overview
4
4
years of professional experience
Work History
Business Owner
AutoSpaMasters
08.2023 - Current
- Reduced invoicing errors by 30%, improved payment collection time by 15%, and enhanced client satisfaction due to clearer, timely billing.
- Achieved a 10% increase in net profitability within six months and significantly improved financial visibility.
- Secured a 20% discount through long-term contracts and improved delivery timelines, ensuring uninterrupted business operations.
- Decreased late payments by 40%, improved vendor relationships, and enhanced cash flow predictability.
Detailer
Chevrolet
12.2022 - Current
- Reduced inventory discrepancies by 25% and ensured that vehicles were consistently available and prepared for customer needs, improving operational efficiency.
- Customer satisfaction scores increased by 30% within three months, with numerous positive reviews highlighting the professionalism of the test drive experience.
- Enhanced trust and rapport with customers, leading to a 20% increase in repeat business and referrals.
- Improved product knowledge enabled staff to confidently answer customer questions, leading to a 15% increase in upsells and a stronger perception of expertise among customers.
Detailer
Honda
09.2021 - 01.2023
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Collected and reported monthly expense variances and explanations.
Crew Member
McDonald’s
02.2021 - 10.2021
- Successfully de-escalated 95% of customer complaints, with many customers expressing appreciation for the effort. This improved overall customer satisfaction scores and helped build loyalty.
- Contributed to a 100% safety compliance rate during inspections, and the store experienced a reduction in workplace accidents and risks.
- Maintained a consistent "A" health rating for cleanliness and contributed to smooth kitchen operations by ensuring all equipment was always ready for use.
- Increased promotion sales by 20%, while customers often appreciated being informed about deals they might have otherwise missed.
Education
BBA - Business, Accounting
Simon Fraser University
Beedie School Of Business06.2026
Skills
- Driven and determined
- Attention to detail
- MS office suite
- Risk management
- Bookkeeping
- Self motivated
- Active listening
- Microsoft Excel
- Data collection
Languages
English
Punjabi
Timeline
Business Owner
AutoSpaMasters
08.2023 - Current
Detailer
Chevrolet
12.2022 - Current
Detailer
Honda
09.2021 - 01.2023
Crew Member
McDonald’s
02.2021 - 10.2021
BBA - Business, Accounting
Simon Fraser University
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