Summary
Overview
Work History
Education
Skills
Tel
Additional Volunteer Experience
Languages
Music Production & Audio Engineering
Timeline
Generic

FATEH RAI

London,Ontario

Summary

Organized and dependable candidate dedicated to providing well-informed and focused customer service to clients at risk of homelessness through maintaining a high level of familiarity with the Community Homeless Prevention Initiative, local housing projects & support programs, municipal policies, and community resources.

Overview

8
8
years of professional experience

Work History

Projects and Communications Assistant

CHILD AND PARENT RESOURCE INSTITUTE
05.2019 - 03.2020
  • Interpreted historic clinical/medical documentation of over seven hundred residential clients at CPRI to collect, track, and input large volumes of data
  • Prepared collected data, which will be summarized to be used as evidence in a multi-million dollar, civil class action lawsuit
  • Prepared briefing materials for project leads and/or senior managers
  • Attended routine conference calls with the litigation team regarding status updates and legal strategies
  • Maintained a high level of confidentiality and awareness of privacy legislation governing the sensitive personal health information maintained within client records; as well as confidentiality and privacy requirements relating to legal privilege

Community Outreach Coordinator

THAMES REGION ECOLOGICAL ASSOCIATION
06.2018 - 08.2018
  • Conducted outreach tasks to inform London community of TREA events and initiatives
  • Created an online Waste Reduction Guide to help implement sustainable household waste related practices
  • Conducted qualitative research regarding current household waste related practices in the Woodfield neighborhood of London
  • Trained/ managed volunteers manning eco-stations at the Home County Folk Festival in London
  • Attended the UN - Sustainable Development Goals Conference - at Innovation Works
  • Collaborated with professionals from southwestern Ontario to generate ideas to attain the goals in the Canadian context

Sales Associate

URBAN OUTFITTERS
04.2021 - Current
  • Greeted customers to develop rapport and immediate positive connections
  • Inquired what customers were looking for and provided recommendations accordingly, as well as providing fitting room assistance
  • Resolved customer complaints to maintain complete customer satisfaction
  • Maintained thorough knowledge of store product and upsold products based on customer interest to enhance sales numbers
  • Informed customers of deals and promotions going on in the store to further enhance sales
  • Informed customers of the Urban Outfitters rewards program and assisted them in registering if they were interested
  • Collected credit card, cash and gift card payments from customers and made proper change for cash transactions
  • Operated cash register for cash and debit/credit card transactions with 100% accuracy
  • Helped customers with returns in accordance with the company policy pertaining to returns and exchanges

Program Coordinator (Volunteer)

Crouch Neighbourhood Resource Centre
01.2019 - 04.2019
  • Collaborated with other CNRC's program coordinators to achieve consistency in program objectives and services for their Men's lunch program
  • Assisted in the preparation and service of meals for men from marginalized backgrounds
  • Assisted in the development of an activities program for the men, which took place following the meal service
  • Developed rapport with participants of the program to gain information and tailor the program according to their interests/needs


CMHA Supportive Listening Line (Volunteer)

Canadian Mental Health Association
06.2018 - 04.2019
  • Provided confidential supportive listening, brief support, and information to callers
  • Accessed and triaged crisis calls when needed and linked callers to the Reach Out Line when necessary
  • Utilized a database and other resources to provide community referral information to callers
  • Maintained accurate data collection and entered relevant information into the database

Maintenance Assistant

MASONVILLE MANOR RETIREMENT RESIDENCE
05.2016 - 05.2018
  • Assisted in general upkeep of the building including minor repairs, cleaning, landscaping
  • Completed general and HVAC inspections of the building
  • Managed the building in the absence of supervisor
  • Attended daily morning briefings and coordination meetings
  • Helped teams from other departments as needed for smooth operation of the facility
  • Helped residents with various personal tasks (routine housekeeping, plumbing and electrical repairs)
  • Maintained good rapport and responsiveness with the residents to help make their living experience pleasant and comfortable

Education

Music Industry Arts (Diploma) -

Fanshawe College
01.2024

Bachelor of Health Science (BHSc) -

Western University
01.2019

Ontario Secondary School Diploma -

A.B Lucas Secondary School
01.2014

Skills

  • Community Leadership
  • Teamwork
  • Communication Skills
  • Event Management
  • Problem-Solving
  • Goal-Oriented
  • Critical Thinking
  • Order Processing

Tel

519-630-5391

Additional Volunteer Experience

  • EVOKING EMPATHY SIMULATION LAB, London, Ontario, 09/2018, 12/2018, Team Leader, Conducted informal and formal interviews with Rivera Windermere on the Mount residents; formal interviews for the collection of qualitative data, and informal interviews to develop rapport with residents, Created formal and informal conversation guides to converse with Residents, Responsible for organization and facilitation of labs simulating various physical declines resulting from old age, Manned lab station simulating difficulties associated with polypharmacy during old age, Provided participants with contextual presentation regarding this topic, Provided instructions for simulations and helped participants with simulation difficulties, Created an informational/ instructional video regarding assigned station
  • TREA London Physical Activity & Active Transportation Workshop, London, Ontario, 01/2018, 04/2018, Team Member, Responsible for the construction and facilitation of a workshop promoting physical activity and active transportation in the workplace, Hosted workshop for employees at the London Ministry of Environment, Provided employees with a presentation regarding the benefits of physical activity and detrimental effects of physical inactivity, Used various facilitation tools to engage employees and stimulate discussion, Helped employees identify barriers preventing them from getting adequate amounts of physical activity and collectively came up with solutions to overcome them
  • CHILD AND PARENT RESOURCE INSTITUTE, London, Ontario, 09/2016, 06/2018, Observership, Shadowed the pediatric psychiatrist of the developmental health section to become familiar with the nature of work and daily routine, Observed the weekly briefings/ progress updates of the in-patients with the entire team including the psychiatrist, psychologist, social worker, patient staff/ teachers and occasionally families of patients, Observed a psychiatric tele-conference to understand client assessment processes, later used to devise treatment plans, Interacted with the in-patients during their free time

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Music Production & Audio Engineering

I am in my final Music Industry Arts semester at Fanshawe College. Producing my own music and working with artists to create finished projects is  something I love to do. 

Timeline

Sales Associate

URBAN OUTFITTERS
04.2021 - Current

Projects and Communications Assistant

CHILD AND PARENT RESOURCE INSTITUTE
05.2019 - 03.2020

Program Coordinator (Volunteer)

Crouch Neighbourhood Resource Centre
01.2019 - 04.2019

CMHA Supportive Listening Line (Volunteer)

Canadian Mental Health Association
06.2018 - 04.2019

Community Outreach Coordinator

THAMES REGION ECOLOGICAL ASSOCIATION
06.2018 - 08.2018

Maintenance Assistant

MASONVILLE MANOR RETIREMENT RESIDENCE
05.2016 - 05.2018

Music Industry Arts (Diploma) -

Fanshawe College

Bachelor of Health Science (BHSc) -

Western University

Ontario Secondary School Diploma -

A.B Lucas Secondary School
FATEH RAI