Fataneh Zarnegar Bakhtiari
Customer service agent
Mississauga,ON
Summary
Knowledgeable graduated Student of “ Flight Services, Operation and Cabin Management “ who is talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
My first position as a teacher assistant inspired discipline, punctuality, and leadership, as well as safety at work. Working for the Instacart company as a personal shopper was a great chance to foster my customer rapport and interpersonal skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in aviation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
WestJet airlines
Mississauga
05.2024 - 06.2025
- Identified opportunities to improve customer service processes and procedures.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Created reports detailing customer interactions for management review.
- Ensured compliance with applicable laws when dealing with customers.
- Attended training sessions regularly to stay current on new products or services.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Representative
Cathay Pacific Airways
Mississauga, ON
09.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Shopper
Instacart
06.2021 - 06.2022
- Worked productively with customers to meet order requirements and service expectations.
- Consulted with customers on food selections and custom order requests.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- I always performed above and beyond expectations by making extra efforts.
Child Care Assistant Teacher
Global Bilingual Montessori School
09.2016 - 09.2018
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.
- Enforced rules and instructions to maintain discipline.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Maintained daily records of individual activities, behaviors, meals and naps.
Education
Diploma - Flight Services Operation And Cabin Management
Seneca College School of Hospitality And Tourism
Finch, ON04-2024
Skills
- Excellent communication, and interpersonal skills
- Ability to provide exceptional customer experience and satisfaction
- Highly organized and results-focused leader
- Responsible, punctual, motivated, and ambitious
- Strong leadership skills with ability to motivate and encourage team members
- First Aid/CPR and safety procedures
- Conflict resolution
- Planning & organizing
- Customer Service
- Problem Resolution
- De-Escalation Techniques
- Mentoring
- Teamwork and Collaboration
Certification
- Flight services Training at Seneca college - 2022-2023
- Flight services, operations and cabin management diploma- [Winter 2024]
Languages
French
Elementary
A2
Persian
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Customer Service Agent
WestJet airlines
05.2024 - 06.2025
Customer Service Representative
Cathay Pacific Airways
09.2023 - 01.2024
Personal Shopper
Instacart
06.2021 - 06.2022
Child Care Assistant Teacher
Global Bilingual Montessori School
09.2016 - 09.2018
Diploma - Flight Services Operation And Cabin Management
Seneca College School of Hospitality And Tourism