Fatana Naderi
Calgary,Canada
Summary
Friendly, hardworking, and detail-oriented guest service representative with 4+ years of experience in the restaurant and hotel industries. Strong attention to detail and praised for my strong work ethic. A great team player who adapts easily to new environments and a passion for learning new things.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Delta Hotel
Calgary, Canada
02.2020 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every Guest
Front Desk Receptionist
Hilton Hotel
Dushanbe
01.2017 - 12.2020
- Answered phone calls, provided answers, sorted out hotel mails on a daily base
- Monitored room supplies level, ordered supplies on time and counted inventory
- Attended staff-management meetings, discussed issues, and provided summary
- Handled administrative filing, invoicing duties related to check in-out guests
- Established and maintained positive relationships with hotel guests
- Coordinated with tourism agencies to book rooms and made reservations
- Managed day-to-day checked-in, checked-out guests, and advised room attendants
Education
High school diploma or GED -
Bow valley College
Calgary, AB12.2023
Skills
- Food Service
- Food Preparation
- Microsoft Word
- Order Picking
- Kitchen Experience
- Host/Hostess
- Cooking
- Cleaning Experience
Certification
Pro-serve liquor license, Present
Timeline
Hostess
Delta Hotel
02.2020 - 12.2022
Front Desk Receptionist
Hilton Hotel
01.2017 - 12.2020
High school diploma or GED -
Bow valley College