Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ann Glover

Keswick,ON

Summary

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.

Overview

36
36
years of professional experience

Work History

HR and Payroll Specialist

Telus International
04.2023 - 03.2024
  • Process leave of absence, employment changes and separations
  • Alongside working with P&C Operations team, using SAP, worked on projects for the Organizational Management team
  • Deliver superior team member experiences by providing payroll expertise and guidance to all stakeholders
  • Ensure accurate and timely processing of TELUS team member payroll transactions in SAP system
  • Be accountable for the accuracy, limit in use and protection of team member data within the team
  • Administer garnishments, Pension enrollment, Onboarding, Offboarding
  • Update and process Employees changes in SAP
  • Used Success Factor to update and process changes for employees
  • Process and issue ROE using SAP and ROE Web online
  • Provide customer service related to Payroll and HR using Success Factor and SAP systems.

Payroll Analyst

Innocon Inc.
05.2021 - 03.2023
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Actively listened to customers, handled concerns and quickly resolve issues related to payroll
  • Resolved problems, improved operations and provided exceptional service
  • Improved operations through consistent hard work and dedication
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Prepared variety of different written communications, reports and documents
  • Work with 6 different union collective agreements and apply accordingly to each union group
  • Managed and set up new hires, terms, leave of absences in SAP system
  • Enter employee changes in Success Factor.

Senior Payroll and Benefits Administrator

Extendicare
08.2018 - 09.2020
  • Spearheaded payroll functions for numerous facilities, union, and non-union groups
  • Oversaw and complete all key payroll tasks, including completing requests for activating and de-activating income and deduction codes, auditing hours for accuracy prior to entry into payroll system, processing off-cycle payroll runs, and reconciling payroll balance
  • Executed payroll process end-to-end process, from reviewing submitted hours to transmitting payroll to bank
  • Served as payroll subject matter expert for leadership and facility leads
  • Maintained accurate records of employees by processing terminations and leaves
  • Reduced manual errors by developing suite of training documents for employee tracking system in Infinium
  • Streamlined employee offboarding by training facilities on how to process Records of Employment prior to sending to payroll department.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers

Payroll Administrator

Trailcon
03.2018 - 06.2018
  • Supported key accounting activities by taking on all payroll related tasks, such as payroll preparation and processing in Ceridian Powerpay system
  • Administered and managed payroll activities in multiple systems, such as D3S and EMDEX, to ensure accurate and reconciled pay
  • Coordinated federally mandated leaves, such as short-term disability, long-term disability, and leave of absences
  • Enabled smooth onboarding for new payroll employees by documenting all payroll and human resources processes and training new staff.

Payroll Coordinator

Maple Leaf Foods
01.2016 - 10.2017
  • Championed payroll program for 6000 employees valued at $3M per pay period
  • Balanced all payroll earnings, deductions, and exceptions each payroll period
  • Drafted and reported key compensation information and metrics to relevant stakeholders, such as employees, management, and government
  • Decreased payroll processing time by 60% by applying continuous process improvement practices
  • Achieved and maintained 100% compliance with external regulatory requirements and internal policies and procedures, such as government legislation, collective agreements, and Maple Leaf Foods policies.

Payroll Specialist

Simcoe Parts Service
01.2013 - 12.2015
  • Processed payroll for 800 employees at valuation of $1M per week
  • Produced and distributed all communications related to compensation, vacation leave, benefits, and other absences
  • Handled additional accounting tasks, such as vendor remittances
  • Collaborated with management to provide key reports and data within specified time
  • Produced communication strategy for updating all staff members with key changes to benefits plans and employee handbook
  • Digitized personal time off and vacation requests process and tracking by setting up database to collect, verify, and store employee requests.

Employee Pension, Retirement & Payroll Specialist

Lafarge Canada Inc
08.2000 - 06.2012
  • Directed key employee personnel functions of human resources, including payroll, retirements benefits, and pension for over 6000 employees across Canada, United States, and affiliates
  • Collected and processed payroll and benefits paperwork for all employees to ensure completeness and accuracy
  • Supported employees through full lifecycle of tenure, including preparing retirement calculations of defined benefit pension plans
  • Contributed to various improvement initiatives, such as annual tax changes and system upgrades and migrations
  • Improved employee morale by facilitating onboarding for new employees and continuous training programs
  • Enhanced HR processes by automating HRIS/Payroll uploads.

Senior Payroll Administrator

The Great Atlantic and Pacific Company, Metro Inc
06.1988 - 08.2000
  • Used Kronos system to manage employee personal data and track absences including recording and reviewing hours worked
  • Maintain employee personal files in Kronos
  • Submitted reports on payroll activities
  • Managed payroll data entry and processing for 600 employees to comply with predetermined company guidelines.

Education

University of Minnesota

Sheridan College

Some College (No Degree) - Payroll Management And Human Resources

Sheridan College
Brampton

Some College (No Degree) - US Payroll Taxation

ADP Cousera
Cousera Online Study

Skills

  • Payroll and Compensation
  • Benefits Administration
  • Canadian Labour Laws
  • Canadian Payroll Management
  • Regulatory Compliance
  • HR & Payroll Process Improvement
  • Team Training
  • Employee Relations
  • Stakeholder Management
  • Team Management
  • Payroll Processing
  • New hire processing
  • Time sheet review
  • Payroll Administration
  • Meeting deadlines

Languages

English
Full Professional

Timeline

HR and Payroll Specialist

Telus International
04.2023 - 03.2024

Payroll Analyst

Innocon Inc.
05.2021 - 03.2023

Senior Payroll and Benefits Administrator

Extendicare
08.2018 - 09.2020

Payroll Administrator

Trailcon
03.2018 - 06.2018

Payroll Coordinator

Maple Leaf Foods
01.2016 - 10.2017

Payroll Specialist

Simcoe Parts Service
01.2013 - 12.2015

Employee Pension, Retirement & Payroll Specialist

Lafarge Canada Inc
08.2000 - 06.2012

Senior Payroll Administrator

The Great Atlantic and Pacific Company, Metro Inc
06.1988 - 08.2000

University of Minnesota

Sheridan College

Some College (No Degree) - Payroll Management And Human Resources

Sheridan College

Some College (No Degree) - US Payroll Taxation

ADP Cousera

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Ann Glover