Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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BABAJIDE FASORO

Calgary,AB

Summary

I am an enthusiastic person eager to contribute to team success through hard-work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at my job. I am trustworthy, meticulous, positive, persuasive, patient and articulate. I possess adequate flair of technology, good management skills and knowledge of human resources management.

Overview

7
7
years of professional experience

Work History

Customer Success Associate

NOMBA FINANCIAL SERVICES
09.2022 - 02.2023
  • Worked with clients to establish critical goals, or other performance indicators for success and aid the client in achieving their goals
  • Providing clients with the highest quality of customer service
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Worked with accounts at risks and proactively managed accounts to be aware of potential risks and help mitigate them.
  • Delivered high-quality training sessions for clients on product usage and functionality, increasing user adoption rates.
  • Managed a portfolio of key accounts, ensuring consistent communication and support throughout the customer lifecycle.
  • Served as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.
  • Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
  • Identified upsell opportunities within existing client base delivering customized proposals that resulted in increased revenue for the organization.
  • Implemented effective strategies to track customer feedback, leading to improved service levels and higher satisfaction ratings.
  • Participated in internal meetings to provide valuable feedback from clients that informed product development decisions and improvements.
  • Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
  • Assisted in the creation and distribution of client-facing materials such as newsletters webinars, and case studies to promote ongoing engagement and deepen relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Administrative Officer

NDUSTAN ENERGY
07.2018 - 08.2022
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
  • Created, prepared, and delivered reports to various departments.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Led change management initiatives to successfully transition teams through mergers, acquisitions, and restructuring efforts.
  • Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
  • Established strong relationships with key stakeholders, ensuring alignment on goals and priorities.
  • Exercised good judgment by employing contemporary management principles and supervisory practices.
  • Developed corrective action plans for potential areas of compliance vulnerability.
  • Guided staff and provided opportunities for growth by encouraging creativity and ownership.

Classroom Teacher

HANSE-BOL SCHOOLS
02.2017 - 04.2018
  • Plan, supervise and implement programming for the class in accordance with the school policy
  • Accommodate the needs of individual children with concerns for their interest and pace of learning
  • Track daily progress of the children
  • Provide feedback to parents about their children's development in the classroom
  • Aid children in becoming aware of their roles as members of a collective peer group
  • Find ways to engage and build a relationship with every child in the classroom.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed and distributed study guides to reinforce lecture details and help students with test preparation.

English Teacher (NYSC)

ST. PETER'S UNITY SCHOOL
11.2015 - 10.2016
  • Leading, motivating, challenging and developing students at all levels in order to achieve success
  • Ensuring that standards of pupil attainment and achievement in all English teaching subjects are attained
  • Making sure that all pupils in attendance in English classes engage in daily collective team based activities
  • Facilitating a learning experience that provides students with the opportunity to achieve their best potential.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course material.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Developed innovative lesson plans to engage students in English language learning.

Education

B.A English Language (2nd class lower division) -

EKITI STATE UNIVERSITY (EKSU)
03.2015

SSCE / High School Diploma -

ST FRANCES' ACADEMY
07.2009

Primary School Leaving Certificate -

ACHIEVER'S ROYAL NURSERY AND PRIMARY SCHOOL
07.2003

Skills

  • Microsoft Office package: Microsoft Word, Excel, PowerPoint
  • Decision Making
  • Team player
  • Detail oriented
  • Multitasking Abilities
  • Training and Development
  • Product Knowledge
  • Effective Communication
  • Problem Solving
  • Task Prioritization
  • Interpersonal Skill
  • Zoho CRM Expert

References

Reference available on request

Languages

English
Native or Bilingual

Timeline

Customer Success Associate

NOMBA FINANCIAL SERVICES
09.2022 - 02.2023

Administrative Officer

NDUSTAN ENERGY
07.2018 - 08.2022

Classroom Teacher

HANSE-BOL SCHOOLS
02.2017 - 04.2018

English Teacher (NYSC)

ST. PETER'S UNITY SCHOOL
11.2015 - 10.2016

B.A English Language (2nd class lower division) -

EKITI STATE UNIVERSITY (EKSU)

SSCE / High School Diploma -

ST FRANCES' ACADEMY

Primary School Leaving Certificate -

ACHIEVER'S ROYAL NURSERY AND PRIMARY SCHOOL

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