FASESIN JOSEPH OLUWASEUN
London,Canada
Summary
Experienced in managing diverse customer inquiries across multiple channels, such as phone, email, and live chat. Proficient in using various CRM and remote working tools to ensure prompt and efficient service delivery. Acknowledged for exceptional communication skills and a proven track record of issue resolution, leading to consistently high customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Jendol Superstores Egbeda
11.2021 - 04.2023
- Receive and process payments.
- Answer multi-line telephone in a professional manner.
- Use company resources to gather information and offer solutions to meet customer needs.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned.
Sales Manager
Jossykeeks Enterprices Limited
05.2018 - 12.2021
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face-to-face customer interaction.
- Use company resources to gather information and offer solutions to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned.
Dangote Group
07.2011 - 04.2018
- Assist with loading and unloading materials and equipment
- Operate hand tools and power tools as directed
- Follow safety guidelines and maintain a safe work environment
- Perform other duties as assigned by the supervisor
- Clean and sanitize dishes, utensils, and kitchen equipment
Education
Bachelor of Science - Computational Science
Ecole Superieure Sainte Felicite University
Benin Republic03-2022
High School Diploma -
Nawairudeen Grammer School
Ogun State, Nigeria05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Languages
English
Elementary
Timeline
Customer Service Representative
Jendol Superstores Egbeda
11.2021 - 04.2023
Sales Manager
Jossykeeks Enterprices Limited
05.2018 - 12.2021
Dangote Group
07.2011 - 04.2018
Bachelor of Science - Computational Science
Ecole Superieure Sainte Felicite University
High School Diploma -
Nawairudeen Grammer School
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